Seasonal US Social Lead

Come join the North America Social team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment. As a Seasonal Social Lead, you will be responsible for supporting our brand presence and voice on social media (Facebook, Twitter, Instagram, and Tik Tok) and digital platforms, including mobile app reviews, such as Google Play and Apple iOS.

Social Leads are courageous, have a social mindset, and thrive in fast evolving environments.

Your responsibilities will include interacting with consumers on multiple social and digital platforms with different algorithms, and ensuring they are provided with the best service and care possible. You will also monitor daily activity of all contributors to our public channels, gather insights, and actively engage with cross-functional teams to deliver awesome customer experiences. Part of your responsibilities are to build and maintain relationships with key stakeholders to ensure our social and digital channels are healthy and continue to be an interactive place where customers can obtain assistance.

You must display initiative and integrity, and be customer obsessed. We are a team of subject matter experts that offer guidance to resolve moderate to complex situations, and bridge the connection between internal and external stakeholders. We demonstrate our commitment to being brand ambassadors and passionately focus on delivering business excellence through an interconnected system of sustainable processes.

Please note that this is a seasonal position, and the work schedule includes at least one day per weekend (Saturday or Sunday).

• Respond to customer concerns and inquiries via social media and digital channels, including product app reviews and online Q&A platforms
• Interact with internal stakeholders and customers through unscripted, natural