Content & Communications Manager

Service Center
5552 E Washington St
Phoenix, AZ 85034, USA

Content & Communications Manager

Key Responsibilities

Content & Communications

• Develop, write and edit clear, compelling communications for employees and external audiences across channels and formats.
• Translate business priorities and complex information into communications that are easy to understand, relevant and actionable.
• Identify and tell employee, customer, community and business stories that bring Sunstate's brand and culture to life.
• Ensure communications consistently reflect Sunstate's voice while adapting message, tone and format for the audience and channel.
• Review and refine communications developed by others for clarity, tone, consistency and editorial quality.
• Develop social and digital content and partner with Sunstate's design team on creative execution as appropriate.

Change Communications

• Partner with EPMO, Change Management and business leaders to develop communications supporting key enterprise initiatives and organizational change.
• Help employees understand what is changing, why it matters and what it means for them through clear, audience-centered communications.
• Bring strong communications judgment to complex or sensitive initiatives, considering message, timing, audience and employee impact.

Internal Communication Channels

• Own and manage key employee communication channels, including the company intranet, SS Connect employee app and internal branch displays.
• Lead content strategy, governance and ongoing development of internal channels to improve employee reach and access to relevant information.
• Manage content publishing and audience targeting across internal communications platforms.
• Use channel analytics, engagement metrics and employee feedback to evaluate communication effectiveness and continuously improve content and channel strategy.

Required Qualifications

• Bachelor's degree in Communications, Journalism, Marketing, Public Relations or a related field, or equivalent professional experience.
• 5+ years of relevant professional experience in corporate communications, employee communications, content development or a related field.
• Exceptional writing and editing skills, with the ability to make complex topics clear, relevant and engaging for different audiences.
• Experience developing employee communications and supporting organizational change or enterprise-wide initiatives.
• Strong communications and editorial judgment, including the ability to navigate sensitive topics and confidential information.
• Experience working with internal communications, employee engagement or digital publishing platforms.
• Strong organizational and project management skills with the ability to manage multiple priorities and work effectively across teams.
• Strong working knowledge of AI tools for content development and ideation, with the judgment to maintain accuracy, authenticity and brand voice.

Preferred Qualifications

• Experience managing an intranet, employee communications platform or digital signage; familiarity with platforms such as Marketing Cloud, Com Suite, Hub Engage or similar tools is a plus.
• Experience developing content for social and digital channels, including familiarity with short-form video and visual content creation.
• Strong storytelling instincts and an eye for identifying content opportunities across the organization.
• Experience working with creative and design partners to bring content concepts to life.
• Experience supporting communications in a geographically dispersed, field-based or operational organization.

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