Regional Volunteer Services Officer

Regional Volunteer Services Officer – American Red Cross

American Red Cross is looking for a Regional Volunteer Services Officer (RVSO) in Phoenix, AZ. The RVSO will lead volunteer recruitment and engagement efforts, ensuring a strong, diverse, and engaged volunteer workforce that supports our humanitarian mission.

• Develop, implement, and execute strategies to advance volunteer services and sustain a robust volunteer pipeline.
• Lead and inspire a team to deliver streamlined, flexible, and effective programs, systems, and processes.
• Hire, train, coach, and evaluate volunteer and paid staff to build a well‑qualified team.
• Design and monitor metrics, collect data, and present key performance indicators for continuous improvement.
• Build strong relationships with internal teams, volunteers, and external partners to enhance volunteer engagement.
• Collaborate with internal partners to strengthen the Red Cross brand and deliver a consistent, positive experience for volunteers.
• Lead the implementation of projects and programs that advance volunteer engagement.
• Manage budgets and coordinate grant‑related activities for contract‑funded programs.
• Ensure compliance with standard operating procedures and applicable federal, state, and local regulations.

• Education:
  
  Bachelor’s degree required.
• Experience:
  
  Minimum 5 years of related experience.
• Management
  
  Experience:
  
  Minimum of 3 years of supervisory or management experience.
• Skills & Abilities:
  • Strong organizational and leadership skills.
  • Ability to manage multiple priorities, analyze problems, and implement solutions effectively.
  • Excellent interpersonal, oral, and written communication skills, including training and presentation abilities.
  • Proven ability to work independently while motivating a high‑performing team.

• Digital fluency:
  Skilled in social media and emerging communication trends, including newsletters, event page design, and recruitment content strategies.
• Language
  
  Skills:
  
  Proficiency in English and Spanish preferred.
• Community Awareness:
  Demonstrated ability to engage with diverse communities, creatively address language barriers, and foster inclusive volunteer opportunities.
• Experience with digital tools, social media platforms, and website content management.
• Community awareness in Arizona and New Mexico.

May involve travel.

The job requires regular sitting, use of hands to handle or feel, talking or hearing, reaching with hands and arms, standing, walking, stooping, kneeling, crouching, or crawling. The employee must frequently lift and move up to 15 pounds and occasionally lift up to 30 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment will have moderate noise and may require sitting at a computer for extended periods.

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:
  Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays (six core holidays and five floating holidays)
• 401(k) with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance:
  Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

American Red Cross is a proud partner of Ameri Corps and the Employers of National Service network, connecting national service alumni with employment opportunities.

Not Applicable

Full‑time

Other