Leave Administrator

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Reporting to the Manager, Leave Administration, the HR Leave Administrator supports Team Members across the U.S. throughout the leave-of-absence process, from the initial request through return to work or case closure. This role is ideal for an organized, detail-oriented, and service-focused candidate who is interested in building their knowledge in leave administration. The successful candidate will provide responsive support, maintain accurate case information, and help Team Members navigate the leave process during important times in their lives.

• Administer assigned FMLA, medical, maternity, federal, state, military, personal, and other leave programs from initial requests through return to work or case closure.
• Review eligibility, medical certifications, supporting documentation, and leave balances; approve or deny requests in accordance with applicable laws, policies, and procedures.
• Maintain ownership of assigned cases and ensure required information is complete, accurate, and communicated appropriately.
• Complete required follow-up, documentation, communications, and system updates accurately and on time.
• Manage benefit premium payments and related communications while Team Members are on leave.
• Coordinate leave with the Company's disability insurance provider and Human Resources partners to support Team Members on leave.
• Respond to requests and tickets within established service standards.
• Participate in shared team responsibilities, including phone queue coverage, workload coordination, and responding to leave-related inquiries from Team Members and Leadership.
• Stay informed on applicable leave requirements and program changes to support accurate case management and a positive Team Member experience.
• Escalate complex or unusual situations when additional guidance or support is needed.
  
  Protect confidential medical and employment information.
• Assist with maintaining and updating leave standard operating procedures, notification letters, information packets, and other department resources.

Required

• Strong attention to detail and accurate recordkeeping skills.
• Ability to stay organized and effectively manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Professional, supportive, and service-oriented when assisting Team Members and Leadership.
• Ability to work independently and collaborate effectively as part of a team.
• Takes initiative, looks for solutions, and follows through on commitments.
• Willingness to learn and apply administration policies and procedures.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Experience supporting team members in a fast-paced administrative or service-oriented environment.

Preferred

• Experience in Human Resources, benefits, disability claims, health care administration, customer service, or case management.
• Experience with FMLA or other leave programs.
• Experience using an HRIS, ticketing, claims, or case-management system.

• Champion a people-first culture by providing responsive, resourceful, and compassionate support to Team Members.
• Maintain strong organization and accountability while following through on assigned responsibilities.
• Ensure accurate, complete and timely case documentation and recordkeeping.
• Take ownership of your work and be willing to go the extra mile to support team members and resolve concerns.
• Communicate effectively and collaborate with the team to ensure consistent coverage and support.
• Recognize when additional guidance is needed and seek support proactively.
• Medical insurance
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable…