Quality Assurance Manager ISO​/IEC Technical Manager

• Career growth to Chief Quality Officer
• Unlimited certification reimbursement
• Applied AI training program
• AD&D Insurance
• Life Insurance
• Paid Holidays
• Health insurance
• Paid time off

Quality Assurance Manager (ISO/IEC 17025 Technical Manager)

Phoenix, AZ
· On-site
· Occasional customer-site or accreditation-body travel

$80,000 – $115,000 annualized, depending on ISO/IEC 17025:2017 depth of experience, credentials, and accreditation-body relationships. Full benefits package described below. Exempt.

Field Calibrations, Inc. is a Phoenix-based, ISO/IEC 17025:2017-accredited calibration laboratory serving aerospace, defense, manufacturing, energy, and research clients across the United States. We provide precision calibration and repair services on electrical, pressure, temperature, dimensional, torque, mass, and RF/microwave standards, both in our Phoenix lab and at client sites. We are a Service-Disabled Veteran-Owned Small Business (SDVOSB) pursuing SBA 8(a) certification, and we operate under a strict Applied AI-augmented quality management system that pairs experienced metrologists with modern data tools.

The Quality Assurance Manager is the owner of Field Calibrations' ISO/IEC 17025:2017 quality management system, the Technical Manager designated under § 5.4 of the standard, and the primary interface with our accreditation body during annual assessments. This is the senior quality leadership role in the Company, reporting to the Chief Operating Officer.

The person in this role is responsible for the accreditation, its scope expansion, the corrective and preventive action program, internal auditing, calibration record integrity, and the ongoing training and proficiency validation of the calibration technician workforce. The QA Manager works alongside the Laboratory Manager (technical operations) and directly supervises the Quality Assurance Specialist.

We are a strict fit for this role. We expect a thorough search process and multiple interview rounds. Depth of ISO/IEC 17025:2017 experience, demonstrated accreditation-body relationships, and metrological maturity are non-negotiable.

• Own the full QMS scope, from quality manual through work instructions
• Chair the Management Review meeting on the schedule required by the standard
• Maintain the risk-management framework required under Clause 8.5
• Author, approve, and maintain quality-system procedures

• Serve as the primary interface with A2LA, ANAB, or other selected accreditation body
• Lead preparation for annual on-site assessments and surveillance visits
• Drive scope expansion decisions in partnership with the COO and Laboratory Manager
• Manage the response and closure of all assessment findings within statutory time frames

• Serve as the designated Technical Manager or delegate that role to the Laboratory Manager per Company designation
• Approve calibration procedures, uncertainty budgets, and technician sign-off authority
• Own the calibration-standards inventory and its traceability chain to NIST
• Ensure metrological traceability language on certificates is exact and defensible

• Own the CAPA (Corrective and Preventive Action) program
• Establish root-cause analysis, effectiveness verification, and closure protocols
• Serve as the escalation point for customer complaints
• Drive systemic improvements based on trend data

• Design and execute the annual internal audit plan across all disciplines
• Coach the Quality Assurance Specialist in audit technique
• Report audit findings to…