Lead Specialist, Technical Architect

Lead Specialist, Technical Architect (Quality) - Exam Developer

Exam Developer is a web-based exam development platform that allows customers to write, review, and manage questions on their exams. Customers rely on Exam Developer to support the full workflow around item writing, collaborative review, scoring, and test management.

Exam Developer is feature-rich and used by clients in a variety of ways, which creates a high volume of testing, automation, and release-readiness decisions. The product is supported by multiple Agile software development teams and a large distributed quality engineering community, including many QA engineers based in India. Clear asynchronous communication and consistent quality standards are essential to the role.

As a Quality Engineer Architect aligned to the E30 expert track, you provide domain-level quality leadership for Exam Developer. This role is unique within the Exam Developer quality organization and is not intended to define a standard Lead progression step. This is not a people manager role, but it does provide technical direction, standards, coaching, artifact review, and quality-process leadership across multiple Agile teams and a large distributed QA organization.

You are the subject-matter expert on the domain, on automation approaches, and on the scenarios that matter most to customers — and you think like an end customer of the product. You are relied upon when quality challenges are highly complex, ambiguous, cross-system, or business-critical, and when decisions require strong judgment across test strategy, automation architecture, reliability, and release confidence. You lead through expertise, not formal authority — shaping the quality system, mentoring senior engineers, reviewing critical QA work, and spending selective hands-on time in testing or automation investigation where your expertise has the greatest impact.

Quality strategy and direction

• Set strategic direction for the Exam Developer quality system, including process, automation, tooling, training, metrics, quality gates, and release confidence across the domain.
• Partner with the Product Architect and Engineering leadership to determine long-term automation and quality strategy.
• Continually evaluate the process, tools, technology, data, and people practices involved in QA work, then drive improvements that make testing more automated, efficient, sustainable, and aligned to business risk.
• Establish quality metrics that inform decision-making, including automation health, test reliability, defect leakage, cycle time, release readiness, and the effectiveness of QA investments.

• Serve as the domain subject-matter expert on quality, automation approaches, and critical test scenarios.
• Drive development and maintenance of robust, thorough test coverage across the domain's application areas.
• Serve as expert for complex root-cause analysis, intermittent-defect investigation, and reliability challenges.
• Keep current on industry best practices in automation, tooling, and approach, and assess their potential to improve the domain.

• Mentor and coach senior quality engineers and build quality capability across teams.
• Serve as the go-to expert for teams building out automated test suites and quality practices.
• Support Engineering leadership in developing high-performing quality talent across the domain.
• Evaluate emerging tools and AI-assisted testing practices that improve quality, efficiency, and delivery confidence.
• Provide technical oversight of QA practices and test artifacts, reviewing work for maintainability, effectiveness, and alignment to quality standards.
• Represent quality in leadership discussions and with…