Field Quality Manager

About Fairphone Fairphone is more than just a company - we are a global leader in sustainable, modular electronics, on a mission to change the electronics industry from the inside out. Built on strong social and environmental values, we are a diverse and inclusive team from all walks of life creating market consumer electronics that make a real impact.

At Fairphone, you will find a supportive and safe space where everyone can be themselves, collaborate openly, and have the freedom to learn and grow - because that’s how we innovate and drive change together!

So… are you a proactive, self-motivated team player who loves taking initiative and bringing positive energy? Do you thrive in a fast-moving start-up or scale-up environment? Are you a great communicator who values collaboration and embraces different perspectives? And most importantly, do you feel a strong connection to Fairphone’s mission and values? If you're nodding along and thinking, "Yes, that’s me!",

then check out our vacancy below!

Please know that we acknowledge that we are living in a time where the use of AI can bring many efficiencies and support. However, we want to know the real YOU. Please try to limit the use of AI tools to generate answers to the application; we value authenticity and encourage you to use your creativity!

Location:

China (you should have the right to work in this country)

Hours:

40 hours per week Start: ASAP

About your role

The Field Quality Manager plays a pivotal role in establishing, maintaining, and elevating the quality standards across our suppliers network for audio products and smartphones. Embedded within the Quality Operations team under Global Operations, this role is responsible for leading operational due diligence during supplier selection, overseeing quality risks from suppliers and field quality, and ensuring a closed loop resolution.

Serving as the key operational link between internal cross-functional stakeholders and external suppliers, the Field Quality Manager executes continuous improvement initiatives to build a resilient, high-performing supplier quality ecosystem. Crucially, this role bridges post-launch field quality analytics directly back to supplier processes, translating real-world consumer defect trends into targeted preventive actions and continuous supplier improvements. Additionally, this position acts as an operational support for team members who focus on downstream suppliers to ensure aligned quality standards.

This role requires strong autonomous responsibility on the ground to drive local supplier accountability while maintaining seamless remote collaboration and alignment with Amsterdam Headquarters team.

Your Key Responsibilities

• Establish closed-loop feedback mechanisms linking real-world smartphone and audio field failure data directly back to the supplier.
• Lead investigations for field failure rates metrics, escalation to stakeholders, and driving resolution
• Lead operational due diligence evaluations to assess suppliers operational capabilities, compliance, readiness, and quality systems
• Deliver comprehensive due diligence reporting, recommendations, and risk analysis
• Collaborate and partner closely with internal stakeholders (such as Strategic sourcing, Manufacturing Operations, Product, Engineering, Circular Operations).
• Provide support to team members responsible for downstream suppliers to ensure standardised end-to-end quality across the network.

• Secure high-capability, fully compliant audio and smartphone suppliers capable of meeting Fairphone’s operational standards.
• Oversee all quality milestones and monitor operational quality performance, conduct follow-up audits, and support collaborative development programs to…