Mental Health Quality Assurance Lead

ARIZONA DEPARTMENT OF CORRECTIONS, REHABILIATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.
The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

MENTAL HEALTH QUALITY ASSURANCE LEAD

Job Location :
Address:
Health Care Services
801

E. Jefferson
Phoenix, Arizona 85034
https://corrections.az.gov/ Posting Details:
Salary: $85,000.00 Grade: 23 Closing Date: 11/13/2026

Job Summary:

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an experienced Mental Health Quality Assurance Lead to strengthen mental health care across Arizona’s state prisons. As a lead, you won’t directly supervise staff, but you will serve as a subject matter expert, helping colleagues understand quality assurance expectations, sharing best practices, and supporting consistent, effective processes.

Partner with agency teams and contracted health care providers to review data, identify trends, investigate root causes, and turn findings into lasting improvements. You’ll help advance monitoring and reporting programs, support staff development, and promote high-quality care across nine prison complexes. Bring your expertise to work with purpose and help make a meaningful difference.

Job Duties:

• Train and guide staff on job expectations, procedures, and quality standards
• Resolve customer questions and provide timely, dependable support
• Coach staff in meeting quality assurance program objectives
• Evaluate staff performance and present findings to the Quality Assurance Director
• Facilitate meetings with staff, stakeholders, and partners
• Coordinate vendor oversight and healthcare operations across multiple state prison complexes
• Develop monitoring tools, guides, and standardized work procedures
• Build and maintain databases, conduct root cause analyses, and partner with contracted healthcare providers and Arizona Department of Corrections, Rehabilitation and Reentry Operations to implement and sustain improvements
• Analyze data, identify trends, and present actionable findings to stakeholders
• Develop methods to identify and assess errors, risks, and system issues
• Maintain reporting systems for preventable adverse events and other key performance measures
• Escalate concerns through the supervisory chain of command and coordinate timely resolution
• Strengthen ongoing monitoring of contracted healthcare providers and advance sustainable quality improvement initiatives
• Monitor compliance with Arizona Department of Corrections, Rehabilitation and Reentry Health Services Technical Manuals, National Commission on Correctional Health Care standards, and federal court injunctions
• Advance Continued Quality Improvement studies across all nine state prison complexes
• Participate in required meetings and training
• Lead or contribute to special projects and assignments
• Carry out additional duties as assigned by the Arizona Department of Corrections Medical Director
• Perform other position-related duties as assigned
• Travel to state facilities and other locations for official business

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Principles and practices of mental health treatment in a correctional setting
• Quality assurance and utilization review methodology
• Basic procedure analysis and policy development
• Research and patient methodology
• Basic computer skills
• Law…