Traveling Operations Property Specialist; Assistant Community Manager

Traveling Operations Property Specialist (Assistant Community Manager)

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Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our portfolio spans multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions. Asset Living is a fast‑growing, diverse company that empowers collaboration, innovation, and continuous improvement for clients and communities across the US.

The Traveling Operations Property Specialist is responsible for overseeing, under the supervision of the Regional Supervisor, the entire operations of a community. The Specialist oversees all aspects of leasing and marketing, works closely with the Community Manager and Regional Supervisor to set leasing goals, leads the leasing team to achieve budgeted occupancy, and ensures compliance with Asset policies and safety regulations.

• Ensure staff leasing techniques are effective in obtaining closure, follow‑up procedures are met, leases are signed/documented, and reporting systems are accurate and up to date
• Audit all lease files to ensure adherence to policies and procedures
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Effectively show, lease, and move in prospective residents
• Develop new relationships and strengthen existing relationships with business contacts and vendors
• Identify potential Company customers utilizing market and demographic data as well as industry knowledge
• Mentor community team members on leasing and marketing skills and concepts
• Model effective leasing and customer service techniques and communicate expectations to site team members
• Maintain awareness of company and regional performance and make decisions that positively affect performance
• Keep abreast of relevant industry topics to incorporate them into planning and decision‑making
• Maintain an awareness and understanding of the goals of the company and work to enhance its overall image and presence in the market
• Identify marketing needs of specific communities or areas to facilitate the development and implementation of marketing plans to accomplish objectives
• Seek out and utilize available internal and external resources to meet goals and objectives
• Regularly monitor resident satisfaction in person and through follow‑up phone calls and utilizing Customer Satisfaction Surveys
• Communicate regularly with Regional Vice President, Regional Supervisors, and Community Managers regarding goals, objectives, and relevant concerns, problems, and solutions
• Develop marketing communication materials targeting Company market niches
• Monitor and implement all social media and online presence, including all campaigns being used

• Assist in developing an annual marketing plan and marketing budget
• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic
• Monitor leasing/renewal progress, focusing on areas needing additional support
• Supervise the planning, preparation, and implementation of all leasing and renewal events as approved by the Community Manager
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy

• Assist the Community Manager in using consistent techniques and company directives to screen, hire, train, coach, and develop on‑site staff
• Assist the Community Manager in ensuring staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Promote harmony and quality job…