Assistant Community Manager - Indigo

Job Description Summary

This role supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community. Responsibilities include completing accounting and bookkeeping tasks, preparing monthly close‑out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.

• Completes the daily transactions related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Operates the property management software (Yardi/One Site) and completes transactions by entering all required fields correctly, updating and backing up data to ensure system integrity.
• Reviews resident files and accounting records to determine unpaid and/or late fees, communicates with residents regarding outstanding balances, implements collection procedures, and enforces the lease to maximize revenue.
• Reviews and submits invoices from vendors, contractors, and service providers for payment, reconciles work performed or products purchased, obtains community manager approval, codes charges to appropriate Chart of Account codes, and manages communication between vendor/contractor, accounting, and the client/owner as needed.
• Follows the Company’s established procedures related to evictions, including proper notice, execution, and representation at court hearings and eviction proceedings.
• Processes resident move‑outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing the disposition according to established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve service issues.
• Acts as the on‑site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make‑ready tasks with the maintenance supervisor, and ensuring operation of the community complies with Company policies, procedures, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• MAY assist or support leasing and marketing efforts by greeting prospective residents, gathering information via the Guest Card, showing ready apartments and models, closing and obtaining the lease deposit, and assisting the prospective resident in completing the rental application and credit verification.
• For California Only:
  The Assistant Community Manager or Leasing Manager must review all completed move‑in files prior to submission to the Community Manager for approval.

• Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university.
• 1–3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service to assist in managing the day‑to‑day operations of an apartment community, resolving customer complaints and issues, completing financial records, documents, and reports, increasing sales revenues, and coordinating team work.
• Understanding of lease terms and lease enforcement, including collections.
• Exce…