Resort Sommelier Arizona Biltmore

Position: Resort Sommelier (Full-Time) - Arizona Biltmore

Resort Sommelier (Full-Time) – Arizona Biltmore

Join to apply for the Resort Sommelier role at Pyramid Global Hospitality.

About Our Property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39‑acre property reopened in May 2021 after a $150M restoration. It has over 700 rooms, 200,000+ sq ft of banquet space, 9 food & beverage outlets, a luxury spa, and 7 pools including a 65‑ft water slide.

Arizona Biltmore is an LXR Hotel & Resort by Hilton. As a team member, you’ll receive Go Hilton travel benefits plus Pyramid travel benefits.

What You Will Have an Opportunity To Do

We’re looking for a highly motivated and energetic person with a passion for wine service to join our team as a Sommelier.

Essential Functions Wine Program Management

• Develop and maintain an exceptional wine list that complements the resort’s cuisine and guest preferences.
• Source and order wines from reputable distributors, ensuring a diverse selection of high‑quality offerings.
• Establish relationships with wine suppliers and negotiate pricing to maintain cost efficiency.

Training and Staff Development

• Conduct regular training sessions for front‑of‑house staff to enhance their wine knowledge and service skills.
• Educate staff on wine pairings, regions, varietals, and service techniques to ensure consistent guest satisfaction.
• Provide ongoing mentorship and support to staff to foster confidence and expertise.
• Stay current on trends, regions, and innovations to keep the program up to date.

Guest Interaction and Experience

• Actively engage with guests to recommend wines that enhance their dining experience.
• Host wine tastings, pairing events, and special dinners to promote the wine program and create memorable guest experiences.
• Address guest inquiries and concerns related to the wine program promptly and professionally. Work with the Marketing team on promotions and activations.

Inventory Management

• Oversee inventory, ensuring proper storage conditions and stock levels are maintained.
• Conduct regular inventory checks and reconcile records to ensure accuracy.
• Monitor and analyze sales data to refine wine offerings and maintain a balanced inventory.

Compliance and Quality Assurance

• Ensure all wines are served in optimal condition, adhering to storage and serving best practices.
• Stay up to date with industry trends and emerging wine regions to keep the wine program innovative and relevant.
• Comply with all health, safety, and licensing regulations.

This is a full‑time position, and you must have availability to work days, nights, weekends, and holidays. Work schedule will be 1 pm–9 pm.

What We’re Looking For Education

• High school graduate or equivalent, preferred.

Experience

• Must have a Level 2 certification from the Court of Master Sommeliers or equivalent, with an interest in pursuing Advance Level Certification.
• Must have a minimum of two years’ experience as a sommelier in a luxury resort, fine dining restaurant, or similar setting.

Licenses or Certificates

• Food Handlers Card – Maricopa County.
• TIPS Certification.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Seniority

Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industry

Hospitality

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