Lobby Grill Server

Summary of Position:

The Server is responsible for the service of food and/or beverages to include taking the order and delivering the ordered items to the guest in a friendly, courteous, and timely manner.

• Check and maintain proper set‑up and cleanliness of service station before, during, and after shift
• Greets guests in a friendly and courteous manner and explains all specials and/or promotion.
• Record the guests’ orders, up‑selling when applicable.
• Inputs orders into point of sale system to inform kitchen an order was placed.
• Retrieve order from the kitchen, confirm accuracy and deliver food/beverages to guest with appropriate condiments.
• Abide by all State, Federal, and Resort liquor regulations.
• Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction, offering dessert and/or coffee when applicable.
• Presents the guest with the check promptly, thanking them and inviting them to return.
• Other supportive functions as determined by the supervisor.

Education: High School Diploma or equivalent preferred.

Experience: 1 year high-volume experience preferred.

Certificates or Licenses: Current Maricopa County Food Service Worker Card and Arizona Title IV Alcohol Certification

• Knowledge of basic food and beverage preparations, including service of alcoholic beverages.
• Knowledge of appropriate table settings, service ware, and menu items.
• Ability to remember, recite and promote a variety of menu items.
• Ability to transport large trays of drinks through a crowded lounge.
• Ability to operate beverage and toast equipment.
• Ability to operate a Micros touch screen and follow point of sale procedures to pre‑check an order and close out a check.
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards.

• Behaves ethically.
• Communicates effectively:
  Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language to communicate with other employees and guests.
• Professional Appearance:
  Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious).

This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Source:
Marc & Rose Hospitality