Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure‑hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow Associates with respect, follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks throughout all working hours and will perform a range of functions in all areas of the store as business needs require, including additional tasks when necessary to achieve customer service and operational goals.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment; maintain clutter‑free egress to emergency exits and immediately correct or report unsafe conditions.
• Treat customers and Associates with respect and courtesy; be friendly and professional at all times.
• Assist customers – be register‑trained, help with merchandise, and answer questions politely and knowledgeably. Greets all customers, says “hello,” and “thank you” throughout the store.
• Provide prompt and efficient responses to customer service calls and handle all customer issues courteously, calling store leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas to maintain merchandise, customer and team areas.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily sizing and recovery per company best practice to keep the store neat, clean, and organized.
• Expedite newly received merchandise to the sales floor with urgency, merchandize items per monthly presentation guidelines, and maintain merchandise/brand knowledge within departments.
• Understand Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with Associates and customers; safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies, including identification of MOS merchandise and proper processing.
• Follow all policies concerning cash, check, charge card and refund transactions, voids and offline procedures; maintain a high level of awareness and accuracy with bankable tenders.
• Demonstrate a sense of urgency to efficiently perform their role, maximizing productivity through store best practices and minimizing steps and touches.

• Manage work processes
• Business acumen
• Plan, align & prioritize
• Build talent
• Collaborate Lead by example
• Communicate effectively
• Ensure accountability & execution

• Effectively communicate with customers, Associates and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers and PC as…