Shift supervisor, Retail

At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand‑grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.

Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.

Our specially trained staff works hand‑in‑hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.

As a Shift Supervisor, you will support and partner with the General Manager and Assistant Managers to motivate and mentor retail team members. This will be the most important and primary aspect to your position. You will be inspiring a team of great people committed to creating a welcoming environment and making Trulieve the #1 dispensary. The Retail Shift Supervisor must have good communication and interpersonal skills, strong leadership and motivational skills with high customer service expectations, and strong conflict resolution skills.

• Supervisory and lead responsibilities in the retail setting to support the General Manager and Assistant Managers.
• Provide management and administrative support to the General Manager and Assistant Managers.
• Lead by example in providing strong customer service and driving sales to meet daily sales goals.
• Working knowledge of retail business operations including management of payroll and controlling expenses such as shrink and cash shortages.
• Adhere to all cannabis state‑specific regulations and laws, execute, and enforce compliance efforts.
• Support and partner with management on all functions of the business.
• Assume all duties of a key‑holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
• Ability to assist with customer and employee issues, including but not limited to returns, exchanges, complaints, suggestions, and compliments.
• Administrative duties to include working with POS system and reporting.
• Advanced product knowledge, with ability to disseminate to and mentor associate staff members.
• Ability to follow all SOPs in the dispensary environment across all departments.
• Thorough knowledge, and ability to train all state specific SOPs to the staff.
• Balancing cash registers and cash handling duties.
• Support and partner with store management team on employee communication and recognition to promote positive team interactions.
• Involved in entire training of new employee process, as well as ongoing training and development of associate staff.
• Create and maintain a positive work environment on the sales floor and amongst all team members by approaching the job with a positive attitude.
• Participate in ongoing education and professional development opportunities.
• Seek to improve, learn, and progress throughout employment as well as encouraging others on the team to do so.
• Work collectively and respectfully with other team members.
• Additional duties as assigned by management.

• Minimum of an associate degree is preferred.
• Must be at least 21 years of age.
• Must have prior cash handling experience.
• Management experience, preferably in retail and/or customer service area, is a plus.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Highly motivated, confident, high‑energy; flexible and adaptable to changing priorities.
• Ability to work independently in a dynamic, fast‑paced environment and with a variety of personalities at various seniority levels.
• Strong attention to detail; time‑management, prioritization, and organizational skills.
• Must possess the ability to train, develop and evaluate a patient consultant team.
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be computer literate.
• Must possess the mental and physical capacities necessary to…