Retail Sales Associate - N 83rd Ave Phoenix, AZ

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

Type of Work:
Full-Time
Shift Availability:
Open availability including weekdays, evenings, weekends, and holidays is required.
Hourly Pay Rate: $15.25/hr

Location:

2175 N 83rd Ave, Phoenix, AZ 85035

As a Retail Sales Associate at Curaleaf, you’ll be the face of our brand and the go-to expert for our customers, helping them explore our cannabis products and delivering top-tier service with every interaction. You’ll play a key role in creating a welcoming, informative, inclusive, and engaging experience, helping guests explore our products and find the right fit for their needs.

• Greet and assist all guests in a warm, professional manner to ensure an exceptional customer experience.
• Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.
• Address concerns with professionalism and resolve issues to ensure customer satisfaction.
• Encourage loyalty by signing guests up for rewards programs.
• Work closely with your team to ensure a respectful, inclusive, and upbeat atmosphere.
• Help open and close the store, handle cash, and follow all procedures and regulations.
• Check IDs, update customer profiles, and process transactions accurately.
• Keep the store clean, organized, and fully stocked, from the sales floor to the backroom.
• Support inventory tasks like restocking, fulfilling online orders, and counting products.
• Consistently meet and beat daily sales goals by upselling, building trust, and using product knowledge.
• Highlight deals and complementary items at checkout to boost customer satisfaction.
• Stay on top of promotions and product updates for a seamless experience.
• Adapt to the fast-paced, ever-changing retail environment.
• Take on extra duties as needed to support the team and store success.

• A high school diploma or GED.
• At least 6 months of experience in a customer-facing or sales role with a strong focus on service and satisfaction.
• A minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately.
• The ability to thrive independently and as part of a team in a fast‑paced, compliance‑driven environment.
• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
• Excellent communication skills.
• Strong multitasking abilities and the agility to shift priorities as needed.
• Comfort with technology and willingness to learn new tools.
• Solid time management and organizational skills.
• Effective de‑escalation techniques and calm, solution‑oriented approach to handling customer concerns.
• Basic proficiency in math and computer applications.
• A positive proactive mindset when resolving customer issues.
• Strong conflict resolution skills and composure under pressure.
• Initiative and team‑first attitude.
• Natural ability to build rapport and maintain lasting customer relationships.
• Collaborative spirit and commitment to working well within a team.

• Background in a sales role with tracking KPIs and meeting sales targets.
• Familiarity with e-commerce systems and order fulfillment processes.
• Previous experience within a regulated retail setting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Tasks include standing for extended periods, walking, talking or hearing, stooping, kneeling, crouching or crawling, lifting up to 25 pounds, occasional climbing, balancing, and lifting up…