Retail Sales Associate

Job Title

Full‑Time Retail Sales Associate / Pawnbroker

$15.25 to $18.00 per hour plus up to 8% commission on transactions

• Comprehensive Medical, Dental, Vision, Life, and other voluntary options (eligibility required)
• Best working hours (stores open 9AM–6PM, closed Sundays)
• Earned Wage Access program (up to 50% of wages, 7× per payroll cycle)
• Unlimited commission above hourly base rate
• Vacation: 1 week paid after 6 months; +1 week after 1 year; +2 weeks each anniversary thereafter
• Sick/Personal: 8 hours after 6 months; +16 hours each anniversary (years 2‑5)
• Employee discounts from first day of employment
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting program requirements
• Access to over 10,000 discounts from 1,000+ companies (First Cash Perks)
• Auto‑enrollment in First Cash 401(k) program after 6 months
• First Cash Pet Insurance program

Entry‑level, full‑time sales associate in nationwide pawn store locations. Greets, engages, and processes sales, loans, and other transactions. Works with jewelry, general merchandise, tools, electronics, firearms (FFL locations), and more.

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions
• Performs non‑management open/close procedures
• Keeps the sales floor clean, stocked, and maintains the display of merchandise
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements
• Answers incoming calls per company standards
• Effectively communicates to customers the legal aspects of the pawn and buy transactions
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools
• Partners with all employees to create a positive and memorable customer experience
• Successfully completes the assigned training
• Other related duties, as assigned

• Must be willing and able to lift/carry up to 50 pounds
li>Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting
• Ability to work with firearms and to become firearms certified
• Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, work with people, and be team‑oriented
• Ability to multi‑task in a fast‑paced environment
• Ability to perform basic math calculations proficiently
• Cash handling experience is preferred
• Should be able to work in multiple locations, as business needs dictate
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines

Bilingual applicants are encouraged to apply!

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2‑8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, First Cash will provide reasonable accommodations for qualified individuals with disabilities.