Payroll Analyst II; Colombia and LATAM Payroll

Location:

Mexico

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off‑sites or customer meetings.

Join the team as Twilio’s next Payroll Analyst II (Colombia and LATAM Payroll)

This position is needed to support Colombia and LATAM payroll operations.

Twilio is growing rapidly and seeking an experienced Payroll Analyst to support Colombia payroll operations. The person in this role will deliver first in class payroll service to our employees, ensure compliance, accuracy and timely delivery of payroll related tasks and support projects across a number of jurisdictions.

In this role, you’ll:

• Work directly with the payroll vendor on end-to-end Colombia payroll execution. Support the full-cycle, gross-to-net processing across regular cycles, off-cycle payments, final settlements (liquidaciones), and statutory benefit payouts (prima, cesantías, and intereses).
• Ensure mandatory filings and timely remittances via PILA, electronic payroll reporting (Nómina Electrónica) to the DIAN, and monitor local labor legislation to maintain full regulatory alignment.
• Resolve employee inquiries regarding deductions, with holdings, and benefits.
• Partner with the accounting team during month-end close by delivering accurate gross-to-net payroll reports, accrual data, and variance explanations to assist with their audit reviews and journal entries.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 3yrs+ of experience managing payroll processing for Colombia with working experience in accounting
• Expertise in Colombian labor, tax, and social security regulations
• Experience in Workday, UKG, or similar global payroll platforms
• Experience with Service Now or similar ticketing systems
• Excellent written, and verbal communication skills in English

• Experience with processing equity transactions.
• Payroll processing in jurisdictions outside Colombia

This role will be remote, and based in Mexico.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in‑person in a meaningful way.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

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