EverPro - Account Manager; Hybrid, Phoenix AZ

Position: EverPro - Account Manager (Hybrid, Phoenix AZ)

Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically‑tailored, integrated SaaS solutions that help more than 690,000 global service‑based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end‑to‑end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

Opportunity

As an Account Manager at Ever Pro, you’ll be a critical driver of our expansion revenue strategy. You’ll represent one of our key product brands while having the unique opportunity to unlock growth by introducing customers to complementary solutions across our entire portfolio. This isn’t just account management—it is strategic revenue expansion.

What You’ll Do Drive Strategic Revenue Expansion (Primary Focus)

• Own and grow your book of business:
  Drive expansion revenue through strategic upselling of premium features, add-ons, and service packages within your assigned product.
• Cross‑sell across the portfolio:
  Identify opportunities to introduce customers to complementary Ever Pro solutions that solve adjacent business needs.
• Develop account growth strategies:
  Conduct regular business reviews to deeply understand customer operations, uncover expansion opportunities, and align Ever Pro’s portfolio to their evolving needs.
• Build pipeline and close deals:
  Maintain a healthy pipeline of expansion opportunities, manage the full sales cycle for upsell and cross‑sell, and consistently achieve revenue targets.

Ensure Customer Retention & Satisfaction

• Identify and mitigate risk:
  Monitor account health signals, proactively engage at‑risk customers, and collaborate with Customer Success to implement retention strategies.
• Serve as strategic advisor:
  Position yourself as a trusted partner who understands your customers’ business challenges and can recommend the right combination of Ever Pro solutions to drive their success.

Collaborate Cross‑Functionally

• Partner with Customer Success:
  Work closely with CSMs to ensure customers achieve desired outcomes and are positioned for growth within the platform.
• Coordinate with Sales teams:
  Align on account strategies, hand‑offs, and opportunities that span multiple Ever Pro brands.
• Inform Product & Marketing:
  Share customer insights, feature requests, and market intelligence to shape product roadmaps and go‑to‑market strategies.

Execute with Operational Excellence

• Leverage data to drive decisions:
  Monitor usage metrics, adoption patterns, and leading indicators to identify trends and prioritize high‑value expansion opportunities.
• Maintain accurate forecasting:
  Track all sales activities in Salesforce, provide accurate forecasts of expansion revenue, and report on key performance metrics.
• Optimize your approach:
  Continuously refine your expansion playbook based on what’s working, share best practices with the team, and scale winning strategies.

What You’ll Bring Experience & Skills

• 3+ years in Account Management, Sales, Customer Success, or similar revenue‑generating roles in B2B SaaS—field service management, home services, or SMB software experience is a strong plus.
• Proven revenue expansion results:
  Track record of consistently exceeding upsell and cross‑sell targets in a quota‑carrying role.
• Consultative sales acumen:
  Ability to uncover business needs, map solutions to customer outcomes, and navigate complex buying decisions.
• Multi‑product selling capability:
  Comfort selling across a portfolio of products or successfully introducing customers to complementary solutions.
• Strong relationship builder:
  Excellent communication, presentation, and negotiation skills with the ability to build credibility and trust with diverse stakeholders.
• Data‑driven and organized:
  Highly analytical with ability to leverage metrics to prioritize activities, manage multiple accounts efficiently, and forecast accurately.

Mindset & Approach

• R…