Sales Development Representative - Call Center

We’re adding a Sales Development Representative (SDR) to our National Call Center team. This role focuses on connecting with homeowners who have requested information about roofing or exterior services and converting those warm leads into scheduled demos or appointments for Sales Representatives in the field.

You’ll handle high-volume outbound calls, follow a structured call flow, ask the right discovery questions, and guide qualified customers toward the next step. This position is ideal for someone who enjoys sales conversations, can handle objections, and prefers working in a fast-paced, metrics-driven environment, without the need for travel.

• Make outbound calls to warm, targeted leads who have submitted a request for service
• Follow guidelines and use conversational questioning to understand customer needs and book demos
• Handle initial objections and help customers see the value of scheduling an appointment
• Ensure all qualified calls are converted into a demo or sales appointment
• Document call outcomes accurately in the CRM and call center systems
• Partner with the call center and sales teams to meet daily and weekly conversion goals
• Maintain strong call activity levels and hit targets for demos set, demos held, and net sales impact

• Experience in inside sales, appointment setting, telemarketing, or customer-facing roles where upselling or persuasion are required.
• Comfortable having structured but natural conversations - not just reading a script
• Strong ability to think on your feet, ask clarifying questions, and handle pushback
• Familiarity with home services, roofing, or a willingness to learn
• Motivated by earning potential and goal achievement
• Ability to stay positive, motivated, and engaged throughout repetitive, high-volume calling blocks.

• 1-3 years in sales telemarketing, or customer facing roles
• Experience with Five9, CXone, Service Titan, or similar CRM/call center tools (preferred)
• High school diploma or GED equivalency
• Experience with Home Services or equivalent preferred

• Operating Hours (EST):
• Mon–Fri: 8 AM–9 PM
• Saturday: 9 AM–6 PM
• This role is onsite in Phoenix, AZ. Hybrid options available for top performers. Flexible Scheduling options: 5x8's

$19 - $19 a year

At Allstar Services, we operate a national network of residential and commercial roofing companies backed by Morgan Stanley Capital Partners. We’re a fast-growing organization where high performance and strong customer experience drive everything we do.

Allstar Home Services is committed to protecting its employees, customers, and others while conducting company business. Employment for this position is contingent upon a valid driver's license, a review of the candidate's motor vehicle record (MVR), and successful completion of a background investigation conducted in accordance with Company policies and applicable laws. The Company may conduct MVR checks prior to hire and periodically thereafter.

Eligibility to drive a company vehicle is determined based on these reviews, and an unsatisfactory MVR or background investigation may affect driving privileges, vehicle assignment, or employment eligibility. Offers of employment are contingent upon the results of these checks, and any information obtained will be used for employment purposes as permitted by federal and state law and in accordance with Allstar Home Services' Equal Employment Opportunity Policy.