Sales Support​/Customer Service Representative

Description

Phoenix Manufacturing is a growing U.S. manufacturer with a long history of building evaporative cooling products in Arizona. We are investing in our people, products, sales organization and markets as we continue to grow.

This position is an opportunity for someone who wants to be part of that growth—not simply process orders but help create the opportunities that drive the business forward.

Phoenix Manufacturing is looking for a motivated, organized and sales-oriented Sales Development & Sales Support Representative to join our growing sales team.

This position combines sales development, outbound prospecting, project research, customer support and day-to-day sales coordination. The successful candidate will help our sales representatives identify new opportunities, develop new contacts and keep sales activities organized and moving forward.

This is a sales-oriented position
. The person in this role will be expected to proactively identify companies, projects and contacts, make outbound calls, ask questions, qualify opportunities and create warm handoffs to our Sales Representatives.

This is not a passive lead-follow-up position. We are looking for someone who is comfortable picking up the phone, starting conversations, doing the research and taking ownership of creating new opportunities.

Phoenix Manufacturing is a U.S. manufacturer of evaporative air comfort systems serving professional HVAC, commercial, agricultural and controlled-environment applications. This position will play an important role in helping us continue to grow our business and expand our customer base.

• Conduct consistent outbound prospecting by phone and email to identify new customers, contacts andsales opportunities.
• Research companies, projects and accounts that may have a need for Phoenix Manufacturing products.
• Identify and contact engineers, architects, contractors, mechanical contractors, developers, owners, distributors and other project stakeholders.
• Introduce Phoenix Manufacturing and our product offering in a professional and confident manner.
• Ask qualifying questions to understand the company, project, timing, current equipment or supplier and potential opportunity.
• Identify the appropriate decision makers and influencers within target accounts.
• Create qualified opportunities and warm introductions for Phoenix Sales Representatives.
• Schedule meetings and coordinate introductions between prospects and the appropriate Sales Representative.
• Follow up on opportunities afterthe initial handoff and make sure important information is documented and communicated.
• Help identify competitive products, suppliers and opportunities where Phoenix may be able to providea better solution.
• Proactively look for new commercial, professional, agricultural and controlled-environment opportunities.

• Research current and upcoming projects to identify potential Phoenix opportunities.
• Build and maintain accurate contact information for engineers, contractors, distributors, owners andother project stakeholders.
• Research project specifications,locations, timelines and other information that can help the sales team determine the potential opportunity.
• Maintain organized lists of target accounts, projects and prospects.
• Help Sales Representatives get into projects earlier by providing useful information and qualified contacts.

• Support sales order processing and help ensure information is complete, accurate and submitted on time.
• Assist Sales Representatives with customer follow-up, documentation and project information.
• Help coordinate sales meetings, customer appointments, trade show follow-up, training events and other sales activities.
• Assist with weekly and monthly sales reporting and tracking.
• Help the sales team stay organized and ensure follow-up items do not fall through the cracks.

• Maintain accurate customer, prospect, project and opportunity information in the CRM.
• Document calls, conversations,project information, follow-up activities and next steps.
• Maintain accurate lead and opportunity status.
• Track outreach activity, meetings, opportunities and sales handoffs.
• Assist management with pipeline,lead-generation and sales activity reporting.
• Ensure information is accurate enough for Sales Management and Sales Representatives to act on.
• Maintain a professional, positive…