Sales Development Representative; SDR

Sales Development Representative (SDR)
Employment Type:Full time, independent contractor
Work Model:Remote
Work Hours:US work hours
Role Overview

We’re hiring high-energy, assertive SDRs to re-activate a large base of warm and dormant clinic accounts. These are not cold leads - every account has previously signed up or ordered.

Your role is to:

• Re-establish contact
• Identify why accounts have gone inactive
• Drive them back to ordering
• Route qualified opportunities to our sales reps

This is a discovery-first role, not full-cycle sales. You’ll uncover insights, remove simple blockers, and tee up opportunities for closers.

• Conduct high-volume outbound calls (80–120/day) to a portfolio of ~1,000 accounts
• Re-engage clinics that have lapsed (60–90+ days inactive)
• Deliver promotions and guide customers back to the ordering portal
• Identify key blockers (pricing, product availability, convenience, etc.)
• Answer common Tier 1 questions (login help, product info, ordering process)
• Log all activity, notes, and dispositions in Hub Spot CRM
• Escalate complex opportunities or objections to assigned sales reps
• Collaborate daily via Slack, email, and phone with the internal team

• 10+ reactivations per week = baseline performance
• 20–25 reactivations per week = strong performance
• ~100 calls/day with 3–5 meaningful conversations
• Consistent contribution to pipeline for sales reps

• Assertive, confident communicator (not passive or overly soft-spoken)
• Accent-neutral English with strong clarity and presence
• Comfortable speaking with:
  • Admin staff
  • Clinic managers
  • Doctors and business owners
• Proven experience in:
  • SDR / outbound sales / call center roles
  • High-volume dialing environments
• Strong discovery skills—can quickly identify the “why” behind inactivity
• Tech-savvy and Hub Spot proficient (or quick to learn)
• Reliable internet + backup power setup

• Hub Spot CRM (primary workflow and tracking)
• Slack (team communication)
• Google Workspace (email, docs)
• VoIP dialer integrated with Hub Spot
• SMS tools (e.g., Salesmsg / Sendinblue)

This role requires someone who can:

• Be direct and persistent in conversations
• “Lean in” and confidently ask why a client isn’t ordering
• Create urgency and bring energy to every call
• Operate independently after onboarding

We are specifically not looking for overly passive communicators - this role requires presence and conviction.