Solutions Engineer

Before a customer signs, they need to see it work with their systems, their traffic, their edge cases. You're the person who makes that real — part engineer, part translator, building the proof and the plan that turns "interesting" into "let's go."

You'll work alongside account executives to win and land enterprise customers — scoping their use case, designing the integration, building proofs of concept, and mapping the migration from whatever they use today.

This role lives in two worlds: you're comfortable in a customer's codebase writing example integrations against our APIs, and equally at ease in a room explaining trade-offs to their architects and stakeholders. After the deal, you hand off a clean plan to onboarding and stay close through the first launch. You'll anchor North American accounts from Phoenix and work with teams across all three offices.

• Partner with sales on technical discovery — understand the customer's stack, volumes, channels, and constraints.
• Design integrations across messaging, voice, email, verification, and AI agents, and build proofs of concept that show them working.
• Write sample code and reference integrations against our APIs, and answer the hard technical questions.
• Scope migrations from a customer's current provider, including deliverability, number porting, and cutover.
• Be the technical voice in the room, and carry real product feedback back to engineering and product.

• 4+ years in solutions/sales engineering, developer relations, or a hands‑on engineering role facing customers.
• Clear communicator who can move between technical depth and business value without losing either.
• Comfortable owning technical outcomes in a sales cycle and juggling several accounts.
• Willing to travel occasionally to customers.

• Experience with CPaaS, messaging, telephony, or email infrastructure.
• Familiarity with conversational AI or automation products.
• Background selling to finance, gaming, e-commerce, or education.