Sales Operations Representative - Hybrid AZ

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including World Hotels™, Best Western® Hotels & Resorts, and Sure Stay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

We are hiring a Worldwide Sales Operations Representative who will play a critical role in supporting the Worldwide Sales (WWS) team by executing initiatives that drive revenue growth across the Company's global distribution channels. This role is ideal for a detail-oriented, proactive individual who thrives in a fast-paced environment and enjoys both administrative tasks and direct communication with stakeholders.

You will help ensure smooth execution of sales initiatives, maintain strong communication with hotels and partners, and support revenue-generating activities.

Essential Duties and Responsibilities:

• Execute strategies and initiatives designed to support Worldwide Sales revenue goals
• Serve as a key communication link between Worldwide Sales Managers, hotels, and affiliates
• Manage and respond to WWS support inboxes, ensuring timely follow-up and resolution
• Perform administrative and data management tasks, including:
  • Maintaining and updating Excel spreadsheets
  • Creating reports using functions such as VLOOKUP and Pivot Tables
  • Managing databases
• Conduct outbound calls to hotels to:
  • Communicate revenue opportunities
  • Ensure awareness and participation in WWS programs
• Support internal processes that enhance efficiency, organization, and sales effectiveness

Required

Education and Experience:

• High school diploma or equivalent
• Experience with outbound communication (phone and email) in a professional setting
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams)
• Working knowledge of Excel functions such as VLOOKUP and Pivot Tables

• Demonstrate familiarity with, or a willingness to learn, AI-driven tools and technologies

Core Competencies

• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Customer-focused mindset with a proactive approach
• Ability to work independently and collaboratively within a team
• Adaptability in a fast-paced, evolving environment

Preferred Knowledge and

Skills:

• Prior experience in sales support, hospitality, or operations
• Familiarity with distribution channels or hotel sales environments
• Experience working with databases or CRM systems

Location and Schedule

• This role is full-time position, 40 hours per week, Monday-Friday, 8:00 AM - 5:00 PM.
• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Global Operations Center, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 20400 N 29th Avenue, Phoenix, Arizona 85027.

Pay

• The starting salary for this role is estimated to be between $17.70 and $18.00 per hour.
• Actual base pay, however,willbe determined based onseveral…