Strategic Account Manager; Intellectual Property

We are hiring a Strategic Account Manager (SAM) to join our Intellectual Property team at Clarivate! In this role, you will be responsible for the growth, retention, and strategic development of a portfolio of key customer accounts. Acting as the primary commercial relationship owner, the SAM develops and executes multi-year account strategies that align customer business objectives with Clarivate's Patent, Trademark, IP Management Software, Data & Analytics, and IP Services solutions.

This role serves as a trusted advisor to executive stakeholders across Intellectual Property, Legal, Innovation, R&D, Brand Protection, and Business Leadership functions. The Strategic Account Manager drives customer success through consultative engagement, value-based selling, proactive account management, and cross-functional collaboration, ensuring customers maximize the value of their investment while achieving their innovation and business objectives.

The ideal candidate has a proven track record of growing strategic enterprise relationships, navigating complex sales environments, and identifying opportunities that drive long-term mutual success.

• Bachelor's degree or equivalent professional experience
• 10+ years of experience in enterprise sales, strategic account management, business development, customer success, or related commercial roles
• 7+ years of experience managing complex B2B sales cycles and customer relationships
• Experience supporting Intellectual Property, Patent, Trademark, Innovation, Legal, R&D, Brand Protection, Technology, or Information Services organization

• Knowledge of intellectual property lifecycle management, patent intelligence, trademark protection, IP management software, patent renewals, or related disciplines
• Experience selling SaaS, software, subscription, analytics, data, workflow, information, or professional services solutions
• Demonstrated success achieving revenue growth, retention, and expansion objectives
• Experience managing sophisticated enterprise or strategic customer portfolios
• Experience utilizing Salesforce or similar CRM platforms, including pipeline forecasting and account planning
• Ability to work cross-functionally and effectively coordinate internal resources to meet customer needs

• Own and grow revenue across an assigned portfolio of strategic accounts
• Develop and execute comprehensive multi-year account plans that align with customer business priorities and growth objectives.
• Identify and pursue cross-sell, upsell, whitespace, and expansion opportunities across Clarivate's Patent, Trademark, IP Management, Analytics, and Services portfolios
• Build and maintain a healthy pipeline of qualified opportunities to support short-term and long-term growth objectives
• Leverage account intelligence and market insights to prioritize growth initiatives and maximize account penetration
• Coordinate executive sponsorship programs and strategic account governance activities.

• Establish and maintain trusted advisor relationships with executive sponsors, key decision-makers, and influencers
• Develop stakeholder engagement plans that expand relationships across business, legal, innovation, technology, procurement, and operational functions
• Conduct Executive Business Reviews (EBRs) and strategic account reviews focused on customer outcomes, value realization, business priorities, and growth opportunities
• Gain a deep understanding of customer strategies, innovation initiatives, challenges, and organizational goals
• Position Clarivate solutions as strategic enablers that support customer objectives and deliver measurable business value

• Lead renewal strategy and execution across assigned accounts to achieve or exceed retention targets
• Partner with Customer Success, Professional Services, Product Specialists, and Support teams to drive solution adoption and customer value realization
• Identify account risks proactively and develop mitigation strategies to protect revenue and strengthen customer relationships
• Monitor customer health, engagement, and business outcomes to support long-term retention and growth.
• Cultivate customer advocacy and reference relationships

• Manage complex, enterprise-level sales cycles involving multiple stakeholders and business units
• Lead proposal development,…