Maintenance Renewal Representative, West

Full-Time, Non-Exempt Remote - USA, US

30+ days ago Requisition

Salary Range: $59,600.00 To $74,500.00 Annually

Your Role at a Glance

The Maintenance Renewal Representative will drive revenue growth, expand subscription sales, and boost Annual Recurring Revenue (ARR) while enhancing customer retention. This key role positions Mastercam as a premier solution provider by delivering exceptional customer service and executing strategic sales initiatives.

The Maintenance Renewal Representative will focus on managing the renewal process from prospecting to close, ensuring effective use of CRM tools, and contributing to a culture of high performance and innovation. This position collaborates closely with internal teams to align local efforts with overall business strategies, leveraging data-driven insights to exceed sales goals.

* Must be located in California in the San Francisco/San Jose Area*

How You’ll Drive Success

• Manage the contract renewal cycle, including renewal quotes, engaging with customers, addressing questions or objections (coordinating with Account Managers when needed), and securing timely renewals.
• Leverage CRM tools (e.g., Salesforce) for pipeline management, opportunity tracking, and accurate forecasting.
• Consistently meet or exceed individual sales quotas and key performance metrics.
• Apply best practices to maintain a high percentage renewal rate.
• Utilize AI tools to enhance productivity, identify market trends, and create competitive strategies.
• Access and navigate third-party value-added portals to complete the renewal process for the CONNECT portion.
• Obtain and deliver all the necessary documentation and information that our Customer Service and Legal teams need to process an order.

• Drive ARR growth by increasing subscription sales and renewals of maintenance agreements.
• Implement strategies to ensure high customer retention and renewal rates.
• Conduct regular phone outreach to build strong relationships, exceed renewal quotas, and drive high retention rates.
• Proactively identify and resolve customer challenges to secure renewals and foster customer loyalty.
• Work closely with Account Managers to resolve escalated customer requests.
• Soft sell and uncover potential leads.
• Serve as the primary point of contact for assigned accounts, building trust and fostering strong relationships.
• Deliver value-driven solutions that align with customer needs and business goals.
• Collaborate with cross-functional teams (marketing, customer success, technical support) to provide seamless customer experiences.
• Incorporate customer feedback to refine sales strategies and improve satisfaction.

• Track and report on key sales metrics, including revenue growth, retention rates, and pipeline health.
• Ensure accurate forecasting and adherence to sales processes using tools such as Salesforce.
• Identify areas for improvement and develop action plans to address performance gaps.

• Stay informed about market trends, competitor activities, and customer needs.
• Identify new sales opportunities in emerging markets and underpenetrated segments.
• Leverage industry events, market research, and AI-driven tools to expand the company’s presence.
• Provide feedback on manufacturing trends and hardships.

• Work closely with the Territory Manager, Technical Manager, and Account Managers to integrate customer insights into product development and service improvements.
• Align efforts with regional or channel partners to maximize sales potential.

The Talents We’re Seeking

• Bachelor’s degree in business, marketing, or a related…