Customer Success Manager

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.

Our impact is global and is being recognized across the industry.

• SaaS Company of the Year (2025) – Global Business Tech Awards.
• Environmental Impact Award (2025) – E+E Leaders Awards.
• IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
• Finalist:
  Platts Global Energy Awards (2024) – Grid Edge category
• Finalist:
  Reuters Global Energy Transition Awards (2024) – Technologies of Change
• Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

Strategic Account Ownership Establish, expand, and nurture executive-level relationships with customers across EMEA. Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies. Take full ownership of all accounts in the region to ensure long‑term retention, growth, and advocacy. Revenue Growth & Retention Drive measurable business outcomes by managing a regional portfolio. Ensure renewal targets are consistently achieved or exceeded.

Proactively identify expansion opportunities through upsell and cross‑sell initiatives to maximize customer lifetime value. Customer Advocacy & Success Partner closely with customers to understand their evolving priorities and ensure Energy Exemplar’s solutions deliver strategic value. Achieve industry‑leading retention rates while securing multiple customer testimonials and reference partnerships annually. Market & Industry Engagement Represent Energy Exemplar as a thought leader in the EMEA energy sector.

Attend and present at regional conferences, government forums, and industry events to expand networks and identify emerging opportunities. Operational Excellence Ensure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets. Maintain robust account management systems, driving insights through structured reporting and data analysis to executive leadership. Voice of the Customer Act as the key conduit between customers and Energy Exemplar’s Product teams.

Deliver actionable feedback on market trends, regulatory developments, and customer requirements, shaping product innovation and roadmap priorities. Regional Expansion & Innovation Identify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders.

• Experience:
  
  3+ years of experience in Customer Success, Account Management, or Strategic Consulting. Previous experience in SaaS/software is essential.
• Industry Knowledge:
  Experience selling into the energy sector is a strong plus but not essential. An interest in the energy landscape and the ability to understand industry dynamics and customer needs are advantageous.
• Commercial Acumen:
  Proven track record of managing enterprise accounts and meeting or exceeding renewal, retention, and expansion targets.
• Relationship Management:
  Demonstrated ability to build and maintain strong executive‑level relationships with C‑suite and senior stakeholders.
• Strategic Thinking:
  Ability to translate customer challenges into…