Account Manager

Account Manager

Team: Account Management

Location: Remote

Commitment: Full Time

Workplace Type: remote

Manufacturing is one of the most important industries in the world, yet much of the technology supporting it hasn't kept pace.

We're building a fundamentally different future for manufacturing software.

Fulcrum is evolving from a traditional manufacturing software company into an AI-native company. We're not interested in simply adding AI features to existing systems. We're rethinking how work gets done, building products that can take on increasingly complex work themselves and give manufacturers capabilities that weren't possible before.

That same thinking shapes how we work internally. We believe small teams of exceptional people, equipped with powerful tools and the freedom to make decisions, can accomplish extraordinary things.

We're looking for people who are naturally curious, take ownership, and aren't satisfied doing something a certain way just because that's how it's always been done. People who like figuring things out, building things, challenging assumptions, and continuously expanding what they're capable of.

There's a lot we're still figuring out, and that's part of the opportunity. If you're energized by meaningful problems, ambitious goals, and the chance to help build something genuinely different, you'll find plenty to do here.

We're looking for an Account Manager who can build trusted customer relationships, uncover opportunities for growth, and get hands‑on solving problems.

This isn't a traditional account management role. You'll own the commercial success of your customers, including renewals, upsells, and expansion, but your impact won't stop at managing relationships or selling additional products.

You'll need to understand how manufacturers actually operate, identify what's holding them back, and help create solutions that make their businesses better. Sometimes that means introducing an existing Fulcrum capability. Other times, it means experimenting with AI, building a prototype, or collaborating across teams to create something new.

We're looking for someone who has the commercial instincts to recognize an opportunity, the technical curiosity to explore what's possible, and the initiative to make things happen.

Our products, technology, and ways of working are evolving quickly. You'll have the opportunity to help shape what account management looks like in an AI-native company.

Own and Grow Customer Relationships

• Own a portfolio of customer accounts, building strong relationships with business owners, executives, and operational leaders.
• Take responsibility for the commercial health of your accounts, including renewals, retention, upsells, and expansion revenue.
• Proactively identify and pursue opportunities to grow customer accounts by understanding their business goals and where Fulcrum can create additional value.
• Lead commercial conversations, including discovery, demonstrations, proposals, negotiations, and closing expansion opportunities.
• Build relationships across customer organizations, expanding beyond your primary contacts to understand different teams, workflows, and business needs.
• Anticipate risks, address challenges directly, and develop strategies to strengthen long‑term customer relationships.

Understand Problems and Build Solutions

• Develop a deep understanding of how your customers operate, including their processes, systems, challenges, and opportunities for improvement.
• Go beyond what customers initially ask for to uncover the underlying problems they're trying to solve.
• Use AI tools, low-code development, and vibe coding to experiment with ideas, build prototypes, and explore solutions to customer challenges.
• Be willing to get…