Principle Services Sales Specialist

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY

Services Sales Consultant’s (SSC’s) primary responsibility is to complete the sale of Worldwide Customer Services (WCS) service offerings by either creating demand or responding to customer needs and then targeting the appropriate Managed Services Solution. The SSC is responsible for creating a winning approach that highlights NCR’s unique capabilities in solving the need(s) or challenges(s) at hand.
The SSC will be responsible for leading the sales motion with both existing and new clients. In the case of existing clients; the SSC will work in concert with the appropriate account teams and with new client sales be keen to prospect and call on Vice President level contacts.

Once engaged, a consulting approach is used to build solid customer relationships whereby the SSC becomes a credible and consistent source of expertise within the account during the sales motion. The SSC is expected to provide service offer expertise to assigned accounts within NCR’s strategic industries. They will be responsible for understanding the scope of all NCR’s Managed Services Offers and position their value for potential clients.

The SSC’s will also partner with assigned Solution Architects to help customize our service offers to fit the client’s particular demand. After a service is sold, there are a number of technical support resources which will be assigned to take the lead in managing the details of service delivery. The SSC must therefore develop a successful working relationship with the delivery teams so that successful handoffs can take place and problems/issues can be proactively identified and solved.

NCR utilizes The Sales Process to guide the sales organization through a successful sales cycle. The SSC is expected to fully participate and contribute when and where required during each phase of this process – Account Planning, Opportunity Qualification, Proposal Creation, Contract/Order Management, Post-Sales Activities, and Sales Management Activities. In summary, all tasks/activities are completed by the SSC for the purpose of securing an increasing flow of profitable orders and revenue for the WCS business unit.

Key

Areas of Responsibility include:

• Participation in account planning sessions driven by the Solution Teams and Account Directors. Ensure service content in opportunity funnel
• Educate Service Team Leaders and Solution Sales Specialists on services value
• Plan “uncovered” account activities Opportunity Qualification
• Identify customer’s business needs and power structure
• Define winning strategy
• Assess NCR’s capabilities to deliver, solution fit and determine gaps; assess risk involved and define contingencies
• Engage appropriate management support
• Determine regional impact (Multi-National Accounts) Proposal Creation
• Establish bid/project team as needed
• Contribute proposal content, determine contingencies, determine Terms and Conditions (incl. pricing) with CS operations or other support teams
• Review proposal before submission
• Present proposal to internal Bid-Review team as needed and obtain approval
• Present proposal to customer Contract/Order Management
• Negotiate terms and conditions with customer within approved guidelines
• Obtain legal authorization f…