Customer Growth Manager

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused team that values ownership, technical excellence, and building software that solves real problems. Our teams work closely across product, engineering, customer success, sales, and company leadership to bring new capabilities to market and continuously improve the platform.

At Bask, customer growth is about helping existing merchants find more value in the platform while building stronger, longer-term business relationships. We value commercial awareness, initiative, clear communication, and people who can identify opportunities and follow through on them.

We're looking for a Customer Growth Manager to help Bask Health's existing merchants expand their businesses and increase the value they receive from our software platform.

This role focuses on identifying account growth opportunities, strengthening customer adoption, supporting retention, and developing long-term relationships with merchants.

You’ll work with an assigned portfolio of existing customers using Bask Health to launch, manage, and grow direct-to-consumer telehealth businesses.

Our customers include entrepreneurs, e-commerce operators, online business owners, and healthcare businesses that rely on our platform to support their operations.

You’ll develop a detailed understanding of each customer's business model, current platform usage, growth goals, and operational challenges.

You’ll look for opportunities to help customers make better use of existing capabilities and adopt additional features that support their business objectives.

You’ll work closely with customer success managers, sales, product, and other internal teams to coordinate account growth initiatives.

Unlike a traditional new-business sales role, your primary focus will be growing relationships with customers who already use Bask Health.

You’ll be expected to identify opportunities that may increase account value, improve platform utilization, and strengthen long-term customer retention.

You’ll develop relationships with business owners, founders, and other decision-makers to understand their priorities and plans for growth.

You’ll discuss how Bask Health's platform can support new initiatives, changing business needs, and additional operational requirements.

Our software brings together merchant storefronts, patient questionnaires, checkout experiences, clinical workflows, pharmacy-related processes, and other business capabilities.

You’ll learn how these features connect so you can identify relevant opportunities for additional platform adoption.

You’ll analyze available customer data, account activity, and product usage to identify accounts with growth potential.

You’ll recognize when customers are underutilizing features that could help them operate more effectively.

You’ll work with customers to understand the reasons behind limited adoption and recommend appropriate next steps.

You’ll identify opportunities for additional products, services, features, or supported capabilities when they align with customer needs.

You’ll help coordinate expansion conversations and collaborate with the appropriate commercial stakeholders when pricing, contracts, or other commercial approvals are required.

You’ll contribute to account growth plans that outline customer goals, potential opportunities, and follow-up activities.

You’ll conduct regular growth-focused account reviews to discuss business performance, product adoption, and…