Security Manager

The Security Manager oversees all aspects of venue safety, guest experience related to security, and staff accountability at Cobra Arcade Phoenix. This role ensures a secure and welcoming environment while balancing high-volume nightlife operations. The Security Manager leads, trains, and supervises the security team, coordinates with management and law enforcement, and enforces house policies to protect both guests and staff.

Leadership & Supervision

• Recruit, train, and schedule security staff to align with business needs (5–6 guards on weekdays, 9–11 guards on weekends).
• Supervise and support the security team during peak hours (10pm–2am).
• Maintain communication with management and floor staff to ensure seamless guest flow.
• Conduct daily briefings with guards before shifts to review policies, expectations, and event-specific concerns.

Guest & Staff Safety

• Oversee , guest screening, and compliance with age restrictions.
• Monitor crowd levels and proactively prevent unsafe conditions.
• Manage conflict de-escalation and intervene in incidents when necessary.
• Work with off-duty police officers onsite (Wed–Sun) to coordinate security coverage and response.

Operations & Compliance

• Develop and enforce security protocols in line with Cobra’s security manual.
• Conduct incident reporting, ensuring all reports are complete, accurate, and properly filed.
• Ensure compliance with Arizona liquor laws and City of Phoenix regulations.
• Oversee camera/DVR systems in coordination with Telnet Systems for incident review.

Training & Development

• Provide ongoing training to security staff on de-escalation, crowd management, and emergency procedures.
• Conduct periodic policy refreshers and ensure guards meet professional standards.
• Ensure door staff complete background checks prior to employment.
• Work closely with bar managers to anticipate crowd surges, special events, or promotions.
• Liaise with ownership, operations, and police detail to ensure consistency in safety policies.
• Serve as point of contact for any guest complaints involving security.

• Minimum 2–3 years of supervisory experience in nightlife, bar, or event security.
• Proven ability to manage high-volume environments with 400+ guests.
• Strong knowledge of Arizona liquor and nightlife regulations.
• CPR/First Aid certified (or willing to obtain within 60 days).
• Excellent leadership, communication, and conflict-resolution skills.
• Professional demeanor and ability to remain calm under pressure.
• Must be able to stand for long periods and handle physically demanding situations.
• Evening and late-night availability required, including weekends and holidays.
• Ability to work in a loud, fast-paced environment with fluctuating crowd sizes.

Competitive salary with performance-based incentives.

Eligible for health, dental, and vision benefits.

Opportunity for growth within Cobra Arcade management team.