Security Officer

SECURITY OFFICER – State of Arizona

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$17.96/hr - $19.08/hr

501 N. 24th Street, Phoenix, AZ 85008

Under the general supervision of a Hospital Security Shift Commander (SO3) or Hospital Security Lead (SO2), a Security Officer 1 will assist Nursing and medical staff in maintaining a safe, secure therapeutic environment for patients, residents, and staff by following policies and acting safely at all times. Responsibilities include daily rounds, egress/ingress control, responding to codes and emergencies, and assisting with conflict resolution, vehicle and radio maintenance, and documentation.

• Perform daily rounds, including egress/ingress control for Civil Hospital, Forensic Hospital, and Arizona Community Protection & Treatment Center, ensuring health and safety at all times.
• Respond to codes and incidents, de‑escalating critical patient conflicts and physically restraining patients when needed to maintain safety.
• Respond to fire, medical emergency, bomb threat, flooding, hazardous material incidents, and other emergencies per established procedures.
• Write and submit related reports; assist with problem solving and decision making; maintain vehicle and radio equipment and perform safety inspections; attend related training classes.
• Perform other duties as assigned related to the position (typically 5%–10%).

• Federal and state laws and due process related to safety and security of the hospital campus.
• Proper methods and circumstances requiring use of force and patient transport.
• Seclusion, restraints, and associated risks.
• Operating two‑way radios, security cameras, security devices, electronic doors, sound equipment, telephone and intercom systems.
• Evacuation procedures, fire extinguishers, sprinklers, test valves, and operation.
• Report writing.
• Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.

• Applying and interpreting safety, security, custody, and consequence measures.
• Personal safety techniques (NVCI) and use of restraints and defense control devices.
• Basic first aid and CPR; oral and written communication.
• Establishing effective working relationships with staff, patients, residents, visitors, and local law enforcement agencies.
• Hospital emergency response techniques.
• On‑the‑job training for new and existing staff.
• Verbal de‑escalation techniques (CPI Verbal Escalation Continuum).

• Learn and interpret hospital rules, regulations, and procedures related to safety and security.
• Drive state vehicles and recognize/report safety hazards.
• Respond to hospital‑related codes and provide verbal/physical intervention in critical patient interactions.
• Guide and lead staff from various disciplines in proper NVCI techniques.
• Maintain a calm temperament during stress.
• Apply appropriate restraint techniques.
• Attend training at alternate locations or travel when necessary.
• Support a diverse, multicultural workforce and promote equality and an inclusive environment.

At least one year of progressive responsibility in a security and/or safety setting, preferably in a mental health care facility, hospital/ institutional security, or law‑enforcement experience.

• Valid Driver’s License.
• Obtain and maintain CPR and NVCI certification.
• Possess a valid Level 1 fingerprint clearance card issued under A.R.S. 41‑1758.07 or apply within seven working days after starting.
• All newly hired employees must complete the Electronic Employment Eligibility Verification Program (E‑Verify).
• If the position requires driving, meet the State Driver’s License requirements.

• Affordable medical and dental insurance plans.
• Paid vacation and sick time.
• 10 paid holidays per year.
• Wellness program and plans.
• Life insurance.
• Short/long‑term disability insurance.
• Defined retirement plan.
• Award‑winning Infant at Work program.
• Credit union membership.
• Transit subsidy.
• ADHS Student Assistance Pilot Program.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits offered by the State of Arizona, please visit the benefits page.

Entry level

Full‑time

Other

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542‑1085. Requests should be made early to allow sufficient time to arrange accommodations. The Department of Health Services is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E‑Verify Employment Eligibility Verification.