GSOC Operator

Overview

Join to apply for the GSOC Operator role at Crisis
24.

Crisis
24, a Garda World company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis
24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you ll discover abundant chances for both personal and career advancement.

Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis
24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at

GSOC Operator must be detail oriented, have a strong aptitude in communication and analytical thinking when responding to events, as well as having a team first mentality. Daily responsibilities will focus on the monitoring of global events, camera and alarm monitoring, internal and external communications, and responding to alerts from a variety of security systems and tools.

• Proactively monitor multiple screens displaying various security systems, including access control, video management, and intrusion detection platforms.
• Acknowledge, assess, and prioritize all daily security alerts and intrusion detection alarms in a timely manner.
• Administer and troubleshoot security systems, ensuring they are functioning correctly and reporting any issues to the appropriate personnel.
• Dispatch security officers and other relevant personnel in response to alarms or security events, adhering to established performance criteria and protocols.
• Accurately log all security events, actions taken, and outcomes in the incident management system.
• Answer inbound calls from employees and security personnel, providing professional, helpful, and customer-service-focused responses.
• Triage all incoming service and support calls, redirecting them to the appropriate team or individual as needed.

• High School Diploma or equivalent required; an associate or bachelor s degree in a related field is a plus.
• Prior experience in a security, dispatch, or customer service role is preferred, but not required.
• Strong ability to multitask and maintain focus in a fast-paced, high-pressure environment.
• Excellent verbal and written communication skills.
• Proficiency in basic computer applications and the ability to quickly learn new software and security platforms.
• A strong sense of responsibility and a proactive, problem-solving mindset.
• Must be able to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operation.
• Must be able to pass a background check.

Information Security

Protect the data and systems of Crisis
24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis
24, A Garda World Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.