Security Operations Manager II

Who We Are:

It’s pretty exciting to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world‑class data centers are supporting our customers’ most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation.

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward‑thinking data centers. QTS is a portfolio company of Blackstone.

Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission‑driven. Together, we do great things.

The Security Operations Manager II will oversee delivery of physical security services for QTS data center security operations, including oversight of contract guard operations, alarm investigations and incident reporting, and coordination with regional security disciplinary specialists on projects, expansions, and other security‑related efforts. This role is responsible for providing a visual security presence to ensure visitors, clients, and employees have a safe and pleasant experience while providing excellent customer service to all individuals that enter the facility and further employee/management relations, goodwill, and public relations to keep our customers for life.

• Supervise frontline security staff and daily security operations to provide a safe experience for all who enter the facility.
• Manage security operations for a single or multi‑building campus, or mega data center.
• Participate in project estimating processes as well as contribute to others budgeting processes for physical security system needs in other groups.
• Oversee security projects to ensure they are delivered in accordance with established baseline requirements and deadlines and within budget.
• Maintain close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises, and the documentation and application of lessons learned.
• Interface with, and assist in, mobilizing vendors involved in system repairs for current sites.
• Manage security for construction projects and new builds.
• Develop and implement security procedures and protocols to ensure the safety of employees, visitors, and assets.
• Evaluate and drive continuous improvement of contract guard operations using key performance indicators, collaborative improvement plans, conducting training and leading security briefing for contractor and sub‑contractor personnel to ensure great customer service in all security interactions.
• Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security‑related incidents, dispatching, and completing various logs/files daily.
• Verify Data Center security programs are delivered to meet defined corporate security standards.
• Assume 24/7/365 availability to respond to and manage appropriately all requests for emergency and non‑emergency assistance in a professional manner.
• Managing the process of bringing on new contract security staff for sites under construction.
• Ensure all security systems are fully functional to include Access Control, Visitor Management, Service Now, and CCTV.
• Conduct Regular Risk Assessments to identify potential security vulnerabilities and develop strategies to mitigate risks.
• Create, assign, and issue facility access badges to authorized personnel.
• Investigate accidents, thefts, disturbances, and discrepancies and provide appropriate and timely notifications to required parties.
• Knowledge and familiarization with all emergency response plans and evacuation procedures including conducting fire evacuation…