Manager, Payment Fraud

Job Description Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• The Manager, Revenue Control is responsible for managing the Revenue Accounting & Control department within Revenue Accounting; functions include account reconciliations, month-end, quarterly and annual reporting, management reporting, internal control reviews, and financial analysis.
• This job is part of the Revenue Accounting Team within our Finance Division.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead and manage the revenue accounting payment fraud team, providing strategic direction, operational oversight, and administrative support.
• Works with Payment Strategy leadership to develop and execute a comprehensive fraud prevention strategy across all payment channels to minimize risk and safeguard revenue.
• Monitor and analyze real-time payment activity using external fraud platforms, internal data sources, and machine learning signals to identify patterns, detect anomalies, and optimize fraud rules.
• Design and maintain fraud performance dashboards and reporting, consolidating data from multiple systems to deliver actionable insights to leadership and stakeholders.
• Stay ahead of emerging threats by researching fraud trends, evaluating innovative technologies, and assessing third-party solutions to strengthen fraud prevention capabilities.
• Drive cross-functional collaboration with Payment Strategy, IT, Finance, Customer Experience, and Operations teams to ensure seamless fraud mitigation throughout the customer journey.
• Establish goals, processes, and technology initiatives in partnership with Payment Strategy leadership to align fraud prevention with broader business objectives.
• Communicate and enforce policies and procedures, providing guidance on technical issues, priorities, and best practices to ensure compliance and operational excellence.
• Recruit, develop, and lead a 24/7 team of fraud investigators, fostering a high-performance culture through coaching, training, and performance reviews.
• Manage vendor relationships for fraud detection tools and payment platforms, ensuring optimal configuration and cost-effectiveness.
• Oversee incident response and escalation protocols, ensuring timely resolution of fraud cases and minimizing customer impact.
• Ensure regulatory compliance with payment security standards (e.g., PCI DSS)

Minimum Qualifications
- Education & Prior Job Experience

• Bachelor's degree in Accounting
• At least 5 years of work experience

Preferred Qualifications
- Education & Prior Job Experience

• 5 years of accounting experience
• 3 years of supervisory/management experience
• CPA or currently pursuing
• Strong knowledge of accounting principles (i.e., GAAP)

Skills, Licenses & Certifications

• Proficient with Microsoft Office software (e.g. Word, Excel, PowerPoint, etc.)
• Excellent analytical skills
• Strong leadership capabilities
• Ability to manage multiple projects and effectively re-align priorities as needed
• Outstanding problem-solving abilities

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer…