PM Security Officer

Hilton Phoenix Resort at the Peak
7677 N 16th St
Phoenix, AZ 85020, USA

The Hilton Phoenix Resort at the Peak is looking for a FT - PM Security Officer - 2nd Shift to join our amazing Team!

*
* Hours:

PM shifts including weekends and holidays **

** Summary of Benefits**

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Hilton
• Flexible Schedules
• Insurance Benefit Available for Both Full-Time and Part-Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full-Time and Part-Time Team Members
• Holiday Pay – Full-Time Team Members
• Excellent Recognition Programs/Giving Back – Community Outreach
• Trip Reduction Program – Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 – Team Member Lunch Program
• $300 Referral Program

A Security Officer is responsible for ensuring the safety of our guests and our team members as well as the security of the resort. In the Resort's continuing effort to deliver outstanding guest service and financial profitability, the Security Officer will ensure the safety of all functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment.

ESSENTIAL JOB FUNCTIONS
:

• Spend the majority of the shift on foot patrol, walking, and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two way radio, bending, stooping and kneeling.
• Maintained order in the hotel, dealt with the welfare of guests, and assisted with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property.
  
  Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

• Provide accurate information to in inquirers for directions and hours of operations.
• Receive, record and secure found property. Research and respond to guests inquiries for lost property.
• Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.
• Escort guests and employees as required to parking lots
• Other duties as assigned by Supervisor

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

• Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the city and surrounding…