Field Service Technician Level III

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

PURPOSE OF POSITION:
The purpose of the Field Service Technician Level III role is to perform advanced start-up,commissioning, installation, testing, troubleshooting, service, and repair of IEM equipment. This
position is responsible for resolving complex technical issues, supporting critical customer
engagements, and serving as a senior technical resource for Field Service teams. The Field
Service Technician Level III works independently with limited supervision, exercises sound
judgment in high-priority field situations, partners with internal teams to drive issue resolution,
and assists with mentoring and developing Level I and Level II technicians.

SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities.

ESSENTIAL FUNCTIONS:

• Independently perform advanced start-up, commissioning, testing, troubleshooting, service,
  and repair of IEM equipment, including switchboards, control panels, and power products.
• Install, modify, inspect, and support electrical or mechanical components and
  subassemblies, which may include panel board interiors, circuit breakers, bus bar,
  subpanels, control components, power cabling, and control wiring.
• Lead or support complex field service activities, including high-priority customer issues,
  critical commissioning needs, and escalated technical concerns.
• Attend project meetings and coordinate with contractors, clients, Project Managers, Field
  Service leadership, manufacturing teams, engineering, and other internal support groups.
• Analyze system failures, identify root causes, and determine appropriate corrective actions
  for complex technical issues.
• Troubleshoot electrical circuits, control wiring, networking equipment, and related field
  service issues.
• Coordinate with Project Managers, manufacturing facilities, engineering, quality, or other
  internal teams to resolve product, commissioning, or customer-reported issues in the field.
• Accurately document service activities, root cause analysis, corrective actions, parts usage,
  open items, and follow-up requirements.
• Provide technical guidance, mentoring, shadowing, and on-the-job training to Level I and
  Level II technicians, as needed.
• Perform other duties as assigned by management.

COMPETENCIES:

• Advanced Technical Knowledge:
  Demonstrates advanced working knowledge of
  electrical, mechanical, and field service concepts, including equipment start-up,
  commissioning, installation, testing, troubleshooting, repair, and complex issue resolution.
• Safety and Compliance:
  Follows and reinforces company, customer site, and industry
  safety requirements, including proper use of PPE, tools, equipment, and applicable safe
  work practices.
• Advanced Diagnostic and Problem-Solving
  
  Skills:
  
  Uses sound judgment to identify
  complex technical issues, analyze system failures, determine root cause, and recommend or
  implement appropriate corrective actions.
• Attention to Detail:
  Accurately interprets wiring diagrams, drawings, schematics, work
  instructions, checklists, technical documentation, and service requirements to support safe,
  high-quality work.
• Communication:
  Communicates clearly and professionally with customers, contractors,
  Field Service Leads, Project Managers, Field Service leadership, internal teams, and
  management regarding project status, technical issues, risks, corrective actions, and followup
  needs.
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