Case Manager II

Looking for a rewarding position? How would you like to serve those who served? U.S.VETS is the largest nonprofit organization with boots on the ground to combat America’s veteran homeless crisis head‑on. Our holistic approach delivers intervention and prevention services, including housing, mental health and career programs, and wraparound services. With residential and service sites nationwide, U.S.VETS is uniquely positioned to help veterans and their families successfully transition to civilian life.

With a mission to end veteran homelessness, U.S.VETS is developing housing across the country and expanding vital homeless prevention programs that provide post‑9/11 veterans and families with career and mental health services to transition to civilian life successfully. If you are looking for an opportunity to work for a great organization & make a difference, this is the job for you!

Come & join our winning team!

Benefits include Paid Vacation, Sick Time, Paid Holidays, Medical, Dental, Vision and Company matching 401(k).

All applications must be completed in entirety. Local candidates only.

The Case Manager II reports directly to the Program Coordinator of the U.S.VETS program to which the Case Manager is assigned. This individual is responsible for providing guidance to veterans to achieve their highest level of independence. Case management is a collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates the selection of services to optimally meet each individual client’s needs.

FLSA Classification:
Non‑Exempt.

• Assesses veterans referred to the program to include any problems, needs, or barriers identified in the following areas:
  Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric.
• Coordinates care with VA personnel and other community partners on behalf of clients for eligibility documentation, mental and physical health services.
• Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete.
• Collaborates with clients to complete Individual Action Plans (IAP).
• Maintains confidential client files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the client and staff as applicable; and documents are placed in the correct order according to organization standards.
• Meets with clients as specified by program requirements and documents progress notes in Data/Assessment/Plan (DAP) format.
• Reviews and documents updates for IAPs monthly.
• Completes timely discharge summaries.
• Conducts home visits (whether at project‑based units or scattered site) to provide case management services and ensure health and welfare of clients.
• Assists in quality management activities, data collection, and preparing reports.
• Facilitates client life skills classes.
• Provides specialized case management services and life skills groups/classes to veteran subpopulations as applicable (such as female veterans, disabled veterans, Iraq/Afghanistan veterans, etc.).
• Conducts random drug and alcohol screenings of clients.
• Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) standards.
• Completes accurate and timely data entry into the HMIS system as applicable and other required internal and external databases.
• Documents client referrals for services.
• Attends scheduled team meetings and trainings.
• Maintains and submits time sheets, mileage logs, client expenses, and other required documentation accurately and in a timely fashion.
• Drive company vehicle for client transportation or other work‑related activities.
• Performs other duties as required.

U.S.VETS has various programs to which a Case Manager may be assigned. These additional program‑specific duties are outlined as follows:

• Focuses on providing case management services that result in clients transitioning…