Community & Victim Services Coordinator

Community and Victim Services Coordinator

The Arizona Department of Public Safety is seeking a skilled and motivated professional to serve as the Community and Victim Services Coordinator. Under general direction, the Community and Victim Services Coordinator serves as a non-sworn, civilian employee responsible for coordinating community and victim support services, with a focus on victims of human trafficking, exploitation, substance abuse, and crisis-related crimes. This role builds and sustains partnerships with law enforcement, social service providers, and community-based organizations to enhance care coordination, treatment pathways, and victim advocacy.

Performs related duties as required.
This classification is designated as uncovered; the incumbent serves at the pleasure of the Director of the Department of Public Safety.
Recruitment may close without notice.

• Coordinate multidisciplinary victim services programs across statewide public safety operations.
• Provide culturally competent care, coordination, and follow‑up support for victims of crimes including human trafficking, child exploitation, drug‑related incidents, and crisis events.
• Develop and maintain collaborative relationships with law enforcement, prosecutors, rehabilitation and treatment providers, victim advocates, non‑profit organizations, and local/state agencies.
• Conduct outreach and facilitate engagement with drug diversion and crisis treatment programs for eligible victims.
• Assess gaps in victim services and recommend improvements or innovative solutions.
• Plan, develop, and deliver training for law enforcement and allied professionals on trauma‑informed care, victim support practices, and interagency coordination.
• Attend interagency meetings, task forces, and community boards representing AZDPS interests in victim services.
• Maintain accurate and confidential records, prepare required reports, and track service delivery metrics.
• Support statewide public safety initiatives relating to victim rights, criminal justice reform, and behavioral health response.
• Perform special assignments or administrative duties as directed.

• Trauma‑informed practices and victim advocacy principles.
• Human trafficking indicators and investigative protocols.
• Arizona revised statutes related to victims’ rights and diversion programs.
• Substance use treatment models and community recovery systems.
• Interdisciplinary coordination strategies.
• Instructional techniques for professional adult learning.
• Case documentation standards and reporting practices.
• Government and non‑governmental victim support resources.

• Building and maintaining professional partnerships.
• Providing victim‑centered crisis intervention and care coordination.
• Designing and delivering victim services training.
• Written and verbal communication, including report writing and presentation.
• Using data systems to manage caseloads and service outcomes.

• Work independently with minimal supervision.
• Prioritize and manage multiple cases and deadlines effectively.
• Communicate empathetically and professionally with vulnerable populations.
• Navigate complex, multi‑agency systems and referral networks.
• Maintain confidentiality and manage sensitive information appropriately.
• Adapt to evolving public safety and victim service needs.
• Travel throughout the assigned region and adjust to irregular schedules as needed.
• Adapt to changing priorities.
• Organize, prioritize, and perform multiple tasks.
• Work within stringent deadlines to complete work assignments.
• Effectively communicate orally and in writing.
• Evaluate information, make decisions, and take appropriate action.

Bachelor’s degree in social work, criminal justice, public health, psychology, or a related field, and three (3) years of experience providing victim services or coordinating crisis intervention programs; OR five (5) years of directly related work experience in victim advocacy, case management, or a closely aligned field.

• Must have and maintain a valid Arizona driver license by employment date.
• Must be reasonably available for callouts.

• May be required to work irregular hours, evenings, weekends, and respond to critical incidents.
• Ability to travel frequently within the assigned region and occasionally statewide.
• Ability to sit, stand, or drive for extended periods.
• May encounter emotionally charged or traumatic casework environments.

Non‑Exempt