Client Navigator

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Phoenix, AZ, US

Salary Range: $50,000.00 To $55,000.00 Annually

Job Title:
Client Navigator

Reports To:
Vice President of Community and Client Engagement

Location Phoenix, AZ (Remote Friendly)

Hours:
Full-time

About Fresh Start

A pillar in the Phoenix community for 30 years, Fresh Start’s mission is to provide access and resources that help women achieve self-sufficiency and use their strength to thrive. We envision and work towards establishing a future of unlimited opportunities for women.

Fresh Start empowers women to succeed by providing a wide range of comprehensive, wrap-around services. Our work—centered around helping women achieve economic self-sufficiency and personal empowerment—focuses on five key areas of service provision: family stability; health and well-being; financial management; education and training; and careers. Fresh Start has served thousands of women aged 18 and older, supporting them as they transform their lives and, in turn, transform the lives of their children, families, and the broader community.

Client Navigators at Fresh Start use an innovative approach to support women going through Fresh Start’s Impact Program, designed to support a woman's journey toward self-sufficiency and economic independence. This role combines participant-driven practices with coaching and peer support that ultimately leads her to obtain a self-sufficient wage. The Client Navigator provides support along the Bridge to Self Sufficiency within the Impact Program, which holistically walks a woman through all five pillars of support:
Family Stability, Health and Well-being, Financial Management, Education and Career. Client Navigator's duties and activities include but are not limited to outreach and recruitment, client intakes (Connect Sessions), assisting with navigation and follow-through of Fresh Start services, referral to internal and external resources, data management and reporting, and some delivery of services and programs within community engagement and the Impact Program.

• Conduct client intakes (Connect Sessions) and identify and navigate clients through individualized pathways.
• Support and navigate clients throughout their Impact Program journey by setting action steps that lead to involvement and entry into pillar-specific programs such as education and workforce training programs, family law support, career advising sessions, and more.
• Provide external community referrals to services not in Fresh Start’s program scope.
• Provide internal referrals and set appointments with appropriate Fresh Start staff and programming when indicated or a need is seen.
• Build rapport and maintain regular contact with clients throughout their Impact Program journey to ensure all needs are being met and upward movement through the Bridge to Self-Sufficiency is being maintained.
• Collaborate with other Client Navigators and Fresh Start departments to ensure client needs are being met throughout the organization and that the best resources and support are being given to each client.
• Support outreach efforts in the community and with other community-based organizations.
• Support department programs and org-wide client-facing events.
• Other duties as assigned

You are good with your words and others enjoy speaking with you. You communicate well in person and in writing. You understand that being a good communicator requires active listening.

You know how to manage multiple projects and a large caseload. The moment you see a problem,…