Client Engagement Specialist, 2nd Shift

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Position:Client Engagement Specialist, 2nd Shift

Location: Phoenix, AZ

Job :170

# of Openings:1

I Summary

The Respiro Client Engagement Specialist, 2rd Shift reports directly to the Respiro Manager. This position will provide direct service to individuals whom utilize Respiro by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness. Respiro is a transitional shelter operated by the Human Services Campus.

Respiro is intended to be a 24 hour space where those that are unhoused and unsheltered are able to have a place of respite as they engage in services necessary to end their homelessness.

II.
Essential Functions

• Customer Service; committed to treating all clients, visitors and staff with dignity and respect.
• Use critical thinking to collectively problem solve with clients to remove barriers to housing.
• Provide accurate and comprehensive information to clients.
• Effective communication skills, written and verbal, with variety of audiences and range of personality types.
• Assist the HSC Behavioral Health Specialist (BHS) to coordinate appropriate care for clients that may need a higher level of care.
• Monitor shower and restrooms utilization to ensure access to all clients.
• Participate in mandatory trainings and weekly meetings.
• Maintain organized work area.
• Enforce all Client Rights and Responsibilities and abide by HSC Policy and Procedures.
• Engage clients with a welcoming and positive attitude.
• Update resources regularly to ensure accurate information distribution.
• Apply critical thinking in finding quick solutions to individual homelessness.
• Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite.
• Document client interactions in the Homeless Management Information System (HMIS) clearly and effectively.

Must have a high school diploma or equivalent; a minimum of one year relevant employment experience, knowledge of homeless resources and the ability to work with individuals with diverse needs.

Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a face paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity; show initiative and an ability to work independently; with a sensitivity to cultural diversity.

• Required Functional Abilities
• Written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the…