Caseworker II- Office of Homeless Solutions

The Office of Homeless Solutions (OHS) provides support for people experiencing homelessness and is committed to ending homelessness through a comprehensive, regional approach to shelter and heat relief, outreach, supportive and behavioral health services, homelessness prevention, and supportive housing. The Office of Homeless Solutions engages in outreach to individuals, unaccompanied youth, families, and veterans.

The Office of Homeless Solutions (OHS) provides support for people experiencing homelessness and is committed to ending homelessness through a comprehensive, regional approach to shelter and heat relief, outreach, supportive and behavioral health services, homelessness prevention, and supportive housing. The Office of Homeless Solutions engages in outreach to individuals, unaccompanied youth, families, and veterans.
The City of Phoenix Office of Homeless Solutions is seeking creative, data-driven, solutions-oriented professionals to help make a meaningful impact within the homeless services system in the region as a Caseworker II.
Caseworker lls work with community organizations, neighborhoods, and police, responding to the needs of homeless individuals and families. They provide outreach and meet clients where they are in the community. The Caseworker II develops and implements casework plans and strategies designed to meet client needs and goals in attaining economic self-sufficiency, and social and emotional well-being. Client needs relate to areas such as housing, finances, education, employment, health, and substance abuse.
Work involves engaging, interviewing, triaging, determining eligibility for social services, counseling, conducting site visits; and providing follow-up. Responsibilities include assisting the homeless population in providing emergency temporary shelter, case management, crisis intervention, community outreach, and resources in developing case plans to assist in becoming self-sufficient. Additionally, this position includes assisting with the City's PHX C.A.R.E.S., a coordinated response for neighborhoods and individuals experiencing homelessness through education, resources, and encampment cleanups.

• Possess a broad understanding of homeless and housing programs, including outreach, shelter programming, and supportive housing.
• Possess strong computer skills with a working knowledge of all Microsoft applications, including PowerPoint, and procurement procedures.
• Ability to de-escalate situations.
• Ability to work as a team player and with the homeless population.
• Thrives in a fast-paced environment and manage stressful situations with competing deadlines in an accurate and efficient manner.
• Knowledge of responses to traumatic incidents, substance use disorder, behavioral health experience, and grief responses.

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Your job classification can be found in eCHRIS >
Personal Details under your name, located in the top left section of the page.
The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

• Traditional pension with employer and employee contributions,  for more details:
  Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution…