Survivor of Torture Caseworker; Safety & Wellness Caseworker

Survivor Of Torture Caseworker (Safety & Wellness Caseworker)

The Survivor Of Torture Caseworker at the International Rescue Committee (IRC) provides comprehensive, culturally appropriate case management services for survivors of torture. This role involves eligibility screening, developing service plans, and assisting clients in accessing community resources. The Caseworker will also handle administrative tasks such as data collection and report writing. The position requires strong organizational skills and the ability to work collaboratively in a cross-cultural environment.

The primary role of the Caseworker for the Survivors Of Torture (SOT) Program is to provide comprehensive, culturally appropriate client-centered case management services for Program participants, including completing eligibility screening and enrollment paperwork, developing service plans, educating about community services and resources and helping problem solve barriers to access. This position is also responsible for assisting with administrative tasks including data collection, coordinating trainings of mainstream service providers, report writing, and proposals.

Major Responsibilities:

• Provide comprehensive case management services to survivors of torture.
• Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and refugees of programs and services.
• Complete eligibility screenings for all referral and enrollment paperwork for all eligible Program participants.
• Complete social and legal assessment for all enrolled clients.
• Develop a service and safety plan for each Program participant.
• Knowledge of Survivor Of Torture, asylum process, violence against women act, immigration, and anti-trafficking.
• Provide comprehensive case management services, including assisting with benefits applications as appropriate. Provide appropriate legal referrals and help identify and arrange social activities in-line with service plans.
• Guide/assist participants to establish contact and receive support services in the community based on their service plan.
• Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services.
• Complete case notes in a detailed and timely fashion.
• Implement client satisfaction surveys and client progress surveys at intervals outlined in the grant proposal.
• Ensure all family data is entered into data management system in a timely manner.
• Assist with the preparation of donor funding reports and new funding proposals.

Key Working Relationships:

• Position
  
  Reports To:
  
  Sr. SOT Caseworker
• Indirect Reporting:
  Interns/Volunteers/Ameri Corps
• Other Internal and/or external contacts:
  The SOT Caseworker will be responsible for developing relationships within the IRC SOT network and external relations with grant partners, social service agencies, and government entities to expand the role of IRC SOT programs

- Internal: IRC SOT programs

- External:
Arizona SOT coalitions, Attorney offices providing pro-bono legal services, social service agencies, community education presentations, community outreach

Job Requirements:

Education:

• Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

• 2+ years of case management experience in a social services environment.
• Case management and/or victims assistance experience preferred

Demonstrated Skills and

Competencies:

• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
• Strong organizational skills and detail-oriented
• Public Speaking and/or presentation experience preferred
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Ability and willingness to drive 15 passenger van.

Language

Skills:

• Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

• Must have a valid driver's license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint…