Case Management Specialist - Generalist

It’s a great feeling to work for a company that does so much good for others around the world! Join Compass United and make a meaningful impact in the lives of children and families nationwide. Through our Safety Verification Initiative (SVI), we deploy dedicated professionals across the United States to conduct in-person safety visits, support vulnerable families, and help ensure the well‑being of children in their communities.

Every interaction is guided by professionalism, compassion, cultural awareness, and a commitment to protecting the dignity of those we serve. At Compass United, you’ll be part of a mission‑driven organization focused on safety, respectful engagement, quality service, and national impact. Supported by comprehensive training, experienced leadership, and a strong operational network, you’ll have the opportunity to make a real difference while advancing our mission to ensure the dignity, safety, and well‑being of all those we serve.

If you’re passionate about helping others and creating safer communities, we invite you to join our team.

ALL Benefits available on the first day of employment. 100% employer‑paid medical, dental, and vision insurance Retirement plan options Additional employer‑sponsored benefits available Ask your recruiter for a complete overview of the benefits available to you. Be advised positions are currently tentative on contract and funding.

Hourly Rate: $ 31.44 an hour. Language Requirement:
English and Spanish Fluency

Schedule:

M - F Work Environment:
Community Based Travel up to 75% of work week

Location:

Within 70 miles of posted city Academic Requirement:
Required
- Bachelor's or undergraduate degree from an accredited program/university, preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study Strongly Preferred
- Graduate degree from accredited program/university

Certifications:

Integrated Case Management First Aid CPR Emergency Behavior Management

Work Experience:

Required
- Three (3) years of related experience including experience working in crisis intervention and case management Preferred
- Experience in working with immigrant populations and child welfare

Critical Action Items & Measurable Deliverables:
Meet all federal and state regulatory guidelines and standards that are applicable to this position. Maintain a case load in accordance with agency policies and procedures and licensing and contract standards. Participate in workshops, seminars, education programs and other activities that promote professional growth and development. Maintain a minimum number of weekly contacts with children and families. Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.

Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families' needs are addressed through best possible supports, and follow ups are conducted as needed. Engage and involve children and their sponsors in the casework process. Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.

Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements. Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region. Work evenings, weekends and holidays as needed or requested by position supervisor. Implement Compass United safety protocols including evacuating with children and other staff in case of an emergency.

Maintain confidentiality in all areas of the service population and…