Continuous Quality Improvement Specialist

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Human Services Program Consultant III (NS)

Position Number

Grade

NC16

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Adult Services Continuous Quality Improvement Specialist (CQI-S) provides oversight, monitoring, technical assistance, and training to county Departments of Social Services to ensure Adult Services Programs are administered in accordance with federal and state laws, North Carolina General Statutes, Social Services Commission rules, and Division of Social Services policy. Serves counties within a designated region and supports programs including Adult Protective Services (APS), Guardianship, Special Assistance In-Home (SAIH), Adult Placement, and Individual and Family Adjustment Services.

This position evaluates program compliance and performance through data analysis, case reviews, quality assurance activities, and regional support, with primary responsibility for assigned counties. Responsibilities include facilitating the continuous quality improvement process, identifying areas of deficiency, guiding counties in developing and implementing corrective strategies, and monitoring outcomes using established performance measures. The CQI-S provides on-site and virtual consultation, coaching, guidance on statutory and regulatory requirements, and support in applying policy to practice across all Adult Services program areas.

Key

Duties Include:

• Monitor county Adult Services programs to ensure compliance with federal and state laws, North Carolina General Statutes, Social Services Commission rules, Division policy, and other governing authorities.
• Evaluate program performance and compliance through data analysis, case reviews, quality assurance activities, record reviews, and established performance measures.
• Facilitate the continuous quality improvement process by identifying deficiencies, recommending improvements, and guiding counties in the development and implementation of corrective strategies.
• Monitor county progress toward corrective action plans and performance goals and assess outcomes to support sustained program improvement.
• Provide on-site and virtual technical assistance, consultation, coaching, and guidance to county leadership, supervisors, and staff regarding Adult Services program administration and policy application.
• Interpret and apply statutory, regulatory, and policy requirements related to Adult Protective Services (APS), Guardianship, Special Assistance In-Home (SAIH), Adult Placement, and Individual and Family Adjustment Services.
• Coordinate, develop, and deliver training on Adult Services policies, procedures, program requirements, and quality improvement practices to county staff and stakeholders.
• Prepare reports, dashboards, performance summaries, and other analytical products to support county decision-making, program accountability, and performance monitoring.
• Assist counties with business process redesign, operational improvements, and implementation strategies that strengthen service delivery and program effectiveness.
• Build and maintain collaborative working relationships with county directors, supervisors, staff, and partners to improve Adult Services outcomes for adults, families, and vulnerable adults.

Knowledge

Skills and…