Global Software Support Engineer III E3

Position: Global Software Support Engineer III - (E3)
Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.

The work we do together advances the world’s technology.

What We Offer Salary:$ - $

Location:

Phoenix,AZYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities
1. Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures.
2. Troubleshoots a variety of complex software problems and broadly collaborates with engineering teams and peer groups to improve product quality.
3. Tracks software performance and quality at external customer sites. Actively feedback customer scenarios and use cases to software test teams to improve product software quality.
4. Performs customer scenario validation for key enhancements.
5. Interfaces with external customers for requirements analysis, prioritization and schedule.
6. Early engagement with product software development team on customer features. Develop Field Readiness and Software Readiness checklists for New Product Introductions.
7. Develop software training programs for Field/Lab techs/Manufacturing engs.
8. Deliver training for junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills Explains difficult or sensitive information; works to build consensus.

Candidate should have experience with Applied Material equipment.

The person that takes this role must have a high level of motivation and ability to self manage priorities and workload.

Participate in after action reviews to determine root cause

Be detailed oriented, curious and seek to understand

Document work activities in line with BKM practices

Able to manage many priorities and focus on what is most important

Be a self-starter, and demonstrate ability to self-manage

Excellent communication skills, written & verbal.

Focused on teamwork and quality work Additional…