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Global Software Support Engineer II

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Applied Materials, Inc.
Full Time position
Listed on 2026-10-24
Job specializations:
  • Software Development
    Software Engineer
Salary/Wage Range or Industry Benchmark: 86500 - 119000 USD Yearly USD 86500.00 119000.00 YEAR
Job Description & How to Apply Below
Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.

The work we do together advances the world’s technology.

What We Offer

Salary: $86,500.00 - $

Location:

Phoenix,AZ

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities
  • Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.
  • Provides customer software support via Software Ticketing system.
  • Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.
  • Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
  • Participates in developing customer focused feature documentation for external software features.
  • Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.
  • Assists in training junior level engineers and detailed product operation.
  • Functional Knowledge

    Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.

    Business Expertise

    Understands key business drivers; uses this understanding to accomplish own work.

    Leadership

    No supervisory responsibilities but provides informal guidance to new team members.

    Problem Solving

    Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

    Impact

    Impacts quality of own work and the work of others on the team; works within guidelines and policies.

    Interpersonal Skills

    Explains complex information to others in straightforward situations. Participate in after action reviews to determine root cause. Be detailed oriented, curious and seek to understand. Document work activities in line with BKM practices. Able to manage many priorities and focus on what is most important. Be a self-starter, and demonstrate ability to self-manage. Excellent communication skills, written & verbal. Focused on teamwork and quality work.

    Additional

    Information

    Time Type:
    Full time

    Employee Type:
    Assignee / Regular

    Travel:
    Yes, 20% of the Time

    Relocation Eligible:
    Yes

    The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

    For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base…

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