Traffic Operations Specialist

Overview

Under supervision, performs work in a structured environment to monitor and coordinate traffic operations. Works with State Troopers, Operational Communications, Arizona Department of Transportation (ADOT) personnel, and other public and highway safety entities to monitor and manage traffic conditions and assist with management of traffic incidents. This position is designated as uncovered; the incumbent serves at the pleasure of the Director of the Department of Public Safety.

• Monitor ADOT cameras to provide information updates to Operational Communications, Duty Office, State Troopers, and the chain-of-command.
• Coordinate emergency services and tow truck responses to minimize roadway and incident clearance times and reduce secondary incidents/collisions.
• Monitor the DPS computer aided dispatch (CAD) system to provide updates on incident locations, details, and activities.
• Provide instruction and coordination of Traffic Incident Management protocols and curricula.
• Use the appropriate information system to store and report information concerning critical performance measures related to incident response times, clearance times, time off highway, and secondary incidents/collisions.

• Knowledge of police methods, practices, and procedures.
• DPS rules and regulations.
• Traffic Incident Management protocols and procedures.
• General instruction, classroom management, adult learning, and authentic learning assessment.

• Operation and use of the Department’s current CAD system and electronic incident/citation/reporting software.
• Microsoft Word, Excel, PowerPoint, and Teams.
• Coordinating complex traffic incident responses.
• Writing detailed reports and after-action reviews/briefs.
• Teaching/instructing public safety and/or highway safety courses/classes.

Three years of law enforcement experience as an Arizona POST certified peace officer or a police communications dispatcher. Must have and maintain a valid Arizona driver license.

Office setting. Availability to work irregular hours and/or respond to emergency staffing call-outs on a 24-hour basis.

FLSA STATUS: NON-EXEMPT

Must pass a background investigation.