Freight Forwarder - Air Export, AOG

Job Overview

DSV – Global Transport and Logistics. DSV, founded in 1976, is the world’s 3rd largest supplier of global solutions within transport and logistics. We operate in more than 80 countries, providing end‑to‑end supply chain services. This position is located in Phoenix, USA – 4025 E Cotton Center Blvd, within the Air & Sea division, for the role of Freight Forwarder – Air Export, AOG (Aircraft On Ground).

Time type:
Full Time.

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

A Freight Forwarder (AOG – Aircraft On Ground) is responsible for managing and coordinating the exportation of urgent aircraft parts by air, including all necessary documentation, scheduling, and communication with customers and third‑party service providers. This role requires strong organizational skills, attention to detail, and excellent communication skills to manage relationships with customers and ensure their satisfaction.

• Coordinate the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels.
• Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading.
• Track and monitor shipments, providing regular updates to customers on the status of their shipments.
• Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise.
• Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery.
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws.
• All other duties as assigned.
• Flexibility to work weekends and be on‑call after hours.

• Prior experience in freight forwarding, logistics, or a related field is preferred.
• Experience in freight forwarding is highly desirable.
• Experience in transportation of time‑definite urgent cargo is preferred.

• Mathematical Skills
  • Ability to perform basic mathematical calculations, such as calculating costs and rates.
• Other Skills
  • Excellent organizational and time‑management skills.
  • Strong communication and interpersonal skills.
  • Attention to detail and accuracy.
  • Ability to work well under pressure and in a fast‑paced environment.
• Function / Market & Industry Knowledge / Business Acumen / Processes
  • Knowledge of air freight logistics and customs regulations.
  • Understanding of trade laws and regulations.
• Language Skills
  • Fluency in English is required.
  • Knowledge of additional languages is a plus.
• Computer Literacy
  • Proficiency in Microsoft Office Suite.
• Experience with logistics software and systems is preferred.

Expected base pay: $22.25–$30.25 per hour. Actual base compensation will be determined based on various factors including job‑related knowledge, geographical location, skills, and experience.

We provide a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, as well as flexible and health spending accounts, short‑term and long‑term disability coverage, and wellness resources. Our 401(k) plan offers company‑matching contributions up to 5%. We also offer paid time off, paid holidays, and additional floating holidays to support a healthy work‑life balance.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.