Dispatcher - AAA

What will your job look like? The Dispatcher works to direct the day-to-day route and trip operations, assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involve daily communication and interaction with drivers and monitors (as applicable).

Location:

In Office - 5 days a week 4525 E University Dr Phoenix, AZ 85034 Shift: Friday-Tuesday, 1PM-9:30PM.

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

• Experience, Education &
  
  Certifications:
• Must be 18 years of age or older
• High School Diploma or GED
• 1 year of Call Center experience
• 6 months Customer Service experience
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred

• Basic typing/computer experience with excellent navigational skills
• Knowledge of GPS and GIS systems preferred
• Even better if you have...
• Excellent communication and interpersonal skills
• Good organizational skills with attention to timeliness and details
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Ability to maintain high level of confidentiality
• Regular attendance is required

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $ 20.00 Salary Max: $ 20.00

Equal Opportunity

Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:
Respect Individuals, Collaborate to Innovate, Deliver Value, Align with Clients, Act with Integrity. Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the…