Operations Manager, Remote Assistance, Labs

Overview

Operations Manager, Remote Assistance, Labs – Door Dash

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About The Team
Door Dash Labs is an independent team within Door Dash. We're hiring an experienced leader to scale our Remote Assistance function for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About The Role
You will be the leading Remote Assistance Operations team at Door Dash Labs. You will lead a multinational function responsible for assisting our robots in testing and in commercial deployment. You will report to the Sr. Manager, Central Operations in our Door Dash Labs organization. You must be located in the Bay Area, CA or the Greater PHX Area, AZ and is a hybrid in-office and remote role with expectations of 60%+ in-office.

You’re Excited About This Opportunity Because You Will…

• Foster a safety-first approach to all things Remote Assistance
• Lead daily, weekly and monthly operational meetings to review and lead operational performance improvements
• Work with Product and Engineering to roadmap and implement ongoing tooling and workflow improvements
• Work with Local Operations to ensure workflows and operational handoffs are seamless with increasing scale
• Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective performance
• Model labor needs including autonomy improvements and scale of operations
• Maintain accountability and uptime of specialized functional equipment and terminals

You may flex to nights or weekends to oversee and spot check the team

We’re Excited About You Because You Have…

• 6+ years of work experience
• Experience leading remote assistance or operational programs, including large teams
• Prior experience in robotics or autonomous vehicles
• Experience with custom Remote Assistance platforms, JIRA, Slack and other tools
• Believe in 1% improvement every day

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:
Covey

Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours…